Key Account Specialist

About Client

Hiring for a UK-based virtual food brand platform.

About the Role:

As an Account Manager, you will be the key point of contact for our UK restaurant partners -supporting them in driving revenue, optimizing performance, and growing their footprint across our portfolio of virtual food brands. You will be part of our Strategic Accounts team, a vital arm of our growth strategy.

This role is ideal for someone who thrives in a fast-paced environment, has a strong grip on data, and enjoys building long-term client relationships.

Key Responsibilities:

• Taking full ownership of the day-to-day and strategic management of assigned restaurant partner accounts.
• Build and nurture strong, productive relationships with key partner stakeholders.
• Lead weekly performance reviews and ensure actionable business improvements are implemented.
• Monitoring partner sales and identifying upsell and cross-sell opportunities across brands.
• Coordinating closely with internal teams (Sales, Marketing, Operations, Tech) to deliver a seamless partner experience.
• Handling partner escalations, refunds, and operational challenges swiftly and professionally.
• Ensuring partners are leveraging logistics efficiently to maximize order volume.
• Using data to make informed recommendations, optimize menus, and improve partner performance.
• Attending internal meetings to represent the Strategic Accounts team and provide insight-driven feedback.
• Proactively identifying and implementing innovative process improvements for stronger partner outcomes.

Requirements:

• 2+ years of account management experience (preferably in food delivery, FMCG, tech, or hospitality).
• Strong understanding of B2B operations and/or UK restaurant industry.
• Confidence working with data, performance metrics, and dashboards.
• Experience in using CRM platforms and Excel/Google Sheets to track and report progress.
• Ability to communicate clearly, persuasively, and professionally with both internal and external stakeholders.
• Commercial acumen and strong negotiation skills
• A proactive, problem-solving mindset and the ability to work under pressure
• Collaborative attitude with a passion for helping partners succeed

Other Details:

Work Type: Onsite
Working Days: Monday to Friday
Work Time: 11:30 am - 7:30 pm
Experience: 2 year
Employment Type: Full-time
Location: Clifton Block 8, Near Teen Talwar, Karachi, Pakistan

Job Type: Full-time

Work Location: In person