KPO QA

Quality Analyst QA
Role Objective
Ensure accuracy and compliance in the audits for order forms and contracts are accurate compliant and aligned with client policies
Key Responsibilities
Perform QA checks on workflows Request verification form
Validate order details units of service approvals contract terms invoicing details
Conduct sanity checks on order implementation and renewal cases
Document errors categorize by severity and Submit RCA
Provide feedback to assigned team members to prevent repeat errors
Maintain audit logs and compliance reports
Skills and Qualifications
Bachelor s degree Business Finance Operations
Work Schedule18x7 rotation shifts
2 4 years of QA experience in order management deal execution or BPO KPO processes
Strong attention to detail and analytical ability
Familiarity with SAP CRM or workflow tools preferred
Excellent written and spoken English skills
Effective written and verbal communication
Effective coaching and remedial skills