L2 Server Support Engineer

Job Title: L2 Server Support Engineer

Experience: 2 - 4 Years

Location: Bangalore

Note: Immediate Joiners are Preferred.

Role Overview:

We are looking for a skilled L2 Server Support Engineer with 2-4 years of experience in managing and troubleshooting Windows Server environments. The ideal candidate should be well-versed in VMware, O365, SharePoint, Teams Access, and the latest Windows Administration technologies. The role requires a proactive individual with strong problem-solving skills, excellent communication, and a deep understanding of enterprise IT infrastructure.

Key Responsibilities:

✅ Server Administration & Troubleshooting:

• Provide L2 support for Windows Server environments (latest versions).
• Manage and troubleshoot VMware, VSphere/VCenter, Active Directory (AD), DNS, DHCP, Group Policies, and File Servers.
• Monitor server health, performance, and security patches.

✅ O365 & SharePoint Management:

• Administer and troubleshoot Office 365 services (Exchange Online, SharePoint, Teams, OneDrive).
• Manage user access, security policies, and permissions in O365.
• Ensure SharePoint site configurations and Teams Access Management.

✅ User & Access Management:

• Manage permissions, roles, and policies in AD, Teams, and SharePoint.
• Resolve escalated L2 tickets related to user access, security, and compliance.
• Support enterprise applications and collaboration tools.

✅ Security & Compliance:

• Ensure patch management, vulnerability assessment, and server hardening.
• Enforce security policies and compliance standards.

✅ Backup & Disaster Recovery:

• Manage server backups, restoration procedures, and DR strategies.
• Work with backup solutions (Veeam, Acronis, or similar tools).

✅ Collaboration & Documentation:

• Work closely with L1 support teams and escalate issues to L3 if necessary.
• Maintain technical documentation, SOPs, and knowledge base articles.

Required Skills & Qualifications:

• 2-4 years of experience in Windows Server Administration & L2 Support.
• Strong expertise in O365 administration (Exchange, SharePoint, Teams Access).
• Hands-on experience with Active Directory, DNS, DHCP, and GPO.
• Knowledge of server virtualization (VMware, Hyper-V) and cloud environments (Azure/AWS) is a plus.
• Experience in backup solutions and disaster recovery planning.
• Strong troubleshooting and problem-solving skills.
• Good communication and ability to work in a team.

Preferred Certifications (Good to Have):

✔ Microsoft Certified: Azure Administrator Associate (AZ-104)
✔ Microsoft 365 Certified: Modern Desktop Administrator Associate
✔ ITIL v4 Foundation Certification

Job Type: Full-time

Pay: ₹450,000.00 - ₹600,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• What level of L2 Server Support have you handled?
• What are your current and expected CTC

Experience:

• L2 Server Support: 2 years (Required)

Work Location: In person