L2 Support Engineer - Web Applications

Key Responsibilities:

• Troubleshoot and resolve complex web application issues.
• Analyze logs, APIs, and SQL queries to identify root causes.
• Escalate unresolved issues with detailed documentation.
• Communicate with users and provide effective solutions.
• Perform configuration updates, release checks, and smoke tests.
• Maintain knowledge base and suggest long-term fixes.

Requirements:

• 2–5 years’ experience in web application support.
• Strong knowledge of Java, .NET, or Visual Basic and REST APIs.
• Proficient in SQL (MySQL, SQL Server, PostgreSQL, or Oracle).
• Experience with Git, CI/CD, and cloud platforms (AWS/Azure/GCP) preferred.
• Excellent problem-solving and communication skills.