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University of Sharjah

Laboratory Support Officer

CATEGORY

Non Faculty Vacancies

College

Computing & Informatics

Department

Information Systems

Job Purpose

As Laboratory Support Officer you are requested to manage the functioning of the computer laboratory and maintain the working order by recommending repairs needed, troubleshooting both hardware and software, and making assessing future requirements. As well as provide full academic assistance and tutoring in college courses and labs.

Main accountabilities & expectations

1. Install, configure, upgrade, troubleshoot and maintain software/hardware and other lab devices each semester and/or when necessary, as well as ensure compliance with license agreements and copyright legislation when using licensed software.

2. Prepare the lab beforehand for lectures, demonstrations, workshops, etc. as well as support faculty members in developing new experiments and student projects to support student development.

3. Provide technical support to lab users and assist in lab hardware/software usage as well as the use of the various lab facilities and devices. As well as oversee and supervise students whilst at the computer labs.

4. Manage and supervise lab facilities by making sure that the equipment and machines are in good working order and recommend improvements as appropriate to maintain standards of accuracy and reliability.

5. Ensure and reinforce follow-through of safety standards and protocols in the laboratory, and implement safety training for both faculty and students.

6. Participate in improving existing laboratory facilities and in preparing future laboratory facilities for the college/department, as well as manage lab equipment and supplies to ensure the lab is fully operational.

7. Update and upgrade the college website page using MS SharePoint Software when required.

8. Participate in invigilating student examinations, co-instructing practical sessions, and help mark exams when required.

Required Skills

Excellent oral and written communication skills and the ability to prepare professional documents, in both Arabic and English.

Excellent working knowledge of personal computer applications with an emphasis on MS Office applications such as Excel, Word, and Teams.

Good laboratory management, including knowledge of basic lab principles and applications as well as methods, equipment, materials, and facilities.

Demonstrate a good understanding of operating the required software/hardware

Able to understand the meaning of common error messages and explain them to users in simple language.

Desirable Requirements

Minimum of bachelor’s degree in Computer Science, Computer Engineering or any related discipline.

2-4 years of UAE experience in a similar role, preferably in higher education institutions.

Priority is to UAE Nationals.

Job Location

University of Sharjah (Main)

Job Criteria

Gender

, Male, Female,

Qualifications

Bachelor's degree/higher diploma

Relevant Experience

Living In UAE

Yes

Nationality

, United Arab Emirates,

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