Landscape Operations Manager / Field Manager

LawnMore Core Values

Every person we hire is expected to embody and champion our three core values. The Operations Manager role is no exception — this person sets the tone for the entire field team.

• Do the Right Thing — Honesty, accountability, and integrity in every decision, even when no one is watching.
• Always Be Positive — Bring energy and optimism to the team, especially under pressure. Attitude is contagious — ours lifts people up.
• Excellence by Design — We don’t settle for good enough. Every job, every interaction, every system should reflect a standard of quality we’re proud of.

Leadership Upside & EOS Expectations

LawnMore runs on EOS — the Entrepreneurial Operating System. This role is a seat at the leadership table, not just a field management position. We are looking for someone who has high potential to grow into a senior leadership role as the company scales. With that comes real responsibility and real opportunity.

We are guided in our leadership philosophy by Gino Wickman and René Boer’s book How to Be a Great Boss. The person in this role will be expected to embody these principles — not just manage tasks, but genuinely lead people. We evaluate our leaders against three core criteria derived from that framework:

• Get It — They intuitively understand what it means to be a leader in a field service environment. They don’t need to be told why accountability, consistency, and team morale matter.
• Want It — They genuinely want to be a great boss — not because they have to, but because they care about the people they lead and the business they are building.
• Capacity to Do It — They have the skills, experience, and bandwidth to do the job right. Growth is expected, but the baseline has to be there.

This person will attend the weekly L10 Leadership Meeting and quarterly offsite planning sessions. They will have a seat at the table when we set company Rocks, review the Scorecard, and work through issues as a leadership team. This is not a role where you show up, complete tasks, and clock out. This is a role where you help shape what this company becomes.

Key Responsibilities

• Assign proper leads and crews for daily load-outs
• Coordinate maintenance crew schedules
• Oversee landscape installations and coordinate with Landscape Crew Lead
• Manage facilities and shop operations, including weekly inventories
• Conduct customer meetings for quotes, issues, and walkthroughs
• Conduct second interviews and equipment tests for new employees
• Arrange field tests with new employees
• Manage employee onboarding paperwork coordination with HR
• Handle employee write-ups and evaluations
• Lead daily Crew stand-up meetings
• Manage employee time entries and job times in Jobber
• Track shop issues and equipment maintenance in Service Spreadsheet
• Attend and actively participate in weekly L10 Leadership Meeting (EOS)
• Attend quarterly offsite leadership meetings to set Rocks, review company vision, and align on 90-day priorities

Required Qualifications

Must-Have:

• 3+ years experience in landscape/lawn care operations or similar field service management
• Proven crew leadership and scheduling experience (e.g., directing 2–5 crew members across multiple job sites, assigning daily tasks)
• Keeping up morale, holding people accountable to show-up and quality standards
• Able to independently build and maintain a well-organized daily schedule that keeps jobs, appointments, and routes running efficiently
• Proficiency with technology (mobile apps, scheduling software)
• Valid driver's license with clean driving record
• Strong customer service and communication skills

Preferred:

• Experience with Jobber or similar field service management software
• Experience with Spreadsheets or similar project management tools
• Knowledge of landscape installation procedures
• Skidsteer equipment operation certification/ability
• Familiarity with EOS (Entrepreneurial Operating System) or experience working within a structured operating framework preferred; training provided for the right candidate

Compensation Range

$55k base pay + upsell commissions and bi-annual profit share

Pay: From $55,000.00 per year

Benefits:

• Paid time off

Work Location: In person