Large & Multinational Corporate Services Senior Manager - Corporate and Institutional Banking

Job Responsibilities:

• Manage complex, high-value transactions for large and multinational corporations.
• Lead the Large & Multinational Corporate Service Unit and ensure adherence to operational excellence standards.
• Act as the senior point of contact for high-profile corporate clients.
• Oversee document validation, compliance adherence, and risk mitigation efforts.
• Drive strategic initiatives to improve service processes and customer experience.
• Ensure the handling of sensitive client data in line with confidentiality and security protocols.
• Strengthen corporate client retention through proactive engagement and issue resolution.
• Manage service request tracking, processing, and escalation to Head Office units.
• Implement continuous process improvements and automation opportunities.
• Collaborate with Compliance, Risk, and Operations to ensure smooth service execution.
• Support the growth of the large and multinational corporate portfolio.
• Lead innovation in service models and encourage process optimization ideas from the team.
• Conduct regular team performance reviews and implement development plans.
• Drive initiatives for enhanced customer service quality and efficiency.

Qualifications & Skills

• Minimum 15-20 years of banking experience with strong expertise in corporate client service support, operational leadership, and high-risk transaction management.
• Planning and organizing.
• Communication and interpersonal skills.