Last Mile Senior Manager

About The Job

As a Last Mile Senior Manager, you will oversee last-mile operations through a team of Area Managers,

ensuring smooth, efficient, and customer-focused delivery operations. You will set performance

standards, monitor results, and drive improvements across your region while fostering a culture of

accountability and excellence.

Responsibilities

• Lead, manage, and coach a team of Area Managers, ensuring optimal performance across multiple shipping hubs in your assigned region
• Oversee hub operations indirectly through Area Managers, ensuring adherence to company standards, operational KPIs, and customer satisfaction
• Develop and implement strategies to enhance efficiency, reduce costs, and improve service levels across last-mile delivery operations
• Review and analyze performance dashboards and reports from Area Managers to identify trends, risks, and opportunities for improvement
• Set performance targets and hold Area Managers accountable for meeting service-level agreements (SLA) and operational objectives
• Partner with cross-functional teams (Customer Support, Commercial, Finance, Tech) to ensure smooth coordination and resolution of hub-related issues
• Lead continuous improvement initiatives in line with company strategy, including automation, process optimization, and cost efficiency
• Act as the escalation point for critical operational issues that Area Managers cannot resolve
• Ensure compliance with company policies, safety regulations, and hub documentation standards across all locations
• Drive a culture of accountability, customer focus, and operational excellence within the last-mile function
• Prepare and deliver weekly/monthly reports on performance, challenges, and improvement plans to the Operations Director/Head of Logistics
  
  
  

Qualification

• 10+ years of experience in logistics, last-mile delivery, or e-commerce operations
• Proven track record in equivalent roles and delivering results in a fast-paced logistics or shipping environment
• Strong knowledge of last-mile operations, hub management, and delivery SLA optimization
• Excellent leadership, people management, and coaching skills, with experience managing large, diverse teams
• Data-driven with strong analytical and reporting skills; able to interpret KPIs and drive continuous improvement
• Strategic mindset with hands-on problem-solving ability
• Strong decision-making skills and ability to perform under pressure while meeting deadlines
• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field
• Proactive, results-oriented, and adaptable leader with a focus on delivering excellence in customer experience
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.