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Laundry Attendant
Abu Dhabi, United Arab Emirates
Job Description
PRIMARY RESPONSIBILITIES:
PRIMARY RESPONSIBILITIES:
- Collect dirty uniforms and issue clean uniforms to designated hotel personnel as per department specifications.
- Legibly document information on uniform slips and distribute accurately.
- Legibly document information on uniform cards for new employees; issue and make necessary alterations for new employee uniforms.
- Size, issue and properly document uniforms for temporary personnel.
- Issue designated cleaning rags/service towels to F&B personnel; transport soiled cleaning rags to Laundry for cleaning. Maintain designated par levels.
- Legibly document and coordinate guest and hotel management laundry/dry cleaning and hotel uniforms to be picked up and cleaned by service company.
- Inspect condition, charges and amount of cleaned items received from service company; resolve any discrepancies.
- Organize all cleaned laundry/dry cleaning and uniforms into designated order and racks.
- Monitor and maintain the orderly and clean condition of the uniform room.
- Remove substandard uniforms from circulation and reassign replacements.
- Monitor and maintain accurate records of all assigned and unassigned uniforms.
- Distribute all paperwork to designated personnel/departments.
- Process guest requests for pressing and minor repairs of clothes as assigned.
- Coordinate repairs for uniforms.
- Coordinate pick up of soiled hotel linen and delivery of cleaned hotel linen from laundry service company.
- Inspect condition, charges and amount of cleaned hotel linen received from Service Company; resolve any discrepancies.
- Organize and stock all clean hotel linen in designated areas, shelves.
- Remove substandard hotel linens from circulating inventory.
- Receive rental linens from service company and verify accuracy of delivery to order; resolve any discrepancies.
- Issue designated table linens to F&B personnel according to departmental procedures.
- Report all shortages, damages, maintenance requests, problems and linen/uniform availability to manager.
- Maintain close liaison with laundry Service Company to ensure the service provided meets the hotel’s standards.
- Monitor and maintain the clean and orderly condition of the linen room; ensure security of all hotel property.
- Monitor and maintain designated supply levels.
- Handle complaints by following the instant pacification procedures, ensuring guest satisfaction.
- Promote positive relations with guests and employees.
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Successful completion of the training/certification process.
- Complete inventory of uniforms and hotel linens as assigned.
- Complete special projects involving mending/sewing as assigned.
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Assist Laundry in sorting and documenting dirty hotel linens.
- Continuous learning through own IDP.
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Any other duties as may be assigned by the superior.
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Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
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Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
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Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- At least High School graduate
- No experienced is welcome. Laundry knowledge is preferred
- Ability to communicate basic English.
- Hard-working and detail-oriented
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