Lead Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description

• Card & Merchant Accounting and Controls (CMAC) team in Global Financial Operations, Controllership, manages the foundational accounting for Card Member spend, Disputes & Fraud, Remittances and Merchant payments along with various other operational accounting processes that is core to a Credit Card domain.
• This team is the last line of defense and liaisons with broader controllership, technology / product, and Global Service Group (GSG) / servicing teams to ensure correct & timely Card Member Dispute & Fraud Resolution, and to ensure financial integrity is embedded in the end-to-end process.
• This role will be critical from ledger governance and accounting perspective. Position will be responsible for performing timely investigation and clearance of monthly transactions.

How will you make an impact in this role?

This B28 role will play a critical role in managing E2E Dispute & Fraud accounting and Research & Clearance process, managing ledgers (P/L & B/S), governance and accounting.

T he incumbent will be responsible for performing timely investigation and clearance of monthly transactions, working closely with stakeholders, business partners, and Servicing teams.

The incumbent will also be responsible to maintain financial integrity through timely reporting of process metrics, inputs related to trending variances, static and unnatural balances, queries and status of process improvement driven by upstream/downstream automation and improvements.

• Responsible for maintaining financial integrity of ledgers within the Dispute & Fraud process
• Ability to drive self and team goals with continuous focus on process improvement.
• Demonstrate effective proactiveness, transformational mindset as well as strong analytical skills.
• Ensure operational resilience through knowledge retention and building back-ups for team & him/herself.
• Be able to proactively highlight, communicate and mitigate risks.
• Ability to manage multiple projects to support enterprise goals.
• Effectively coordinate with technology for development / automation opportunities
• Ability to communicate effectively with senior leaders across the organization and build relationships.

Minimum Qualifications

• B. Com with 2-4 years or CA/MBA/Postgraduate with 0-2 years of work experience
• Good knowledge of Excel, PowerPoint, Business Intelligence and other data applications like Cornerstone, TM1 is a plus

Preferred Qualifications

• Well-developed analytical skills, ability to understand the linkages to processes.
• Demonstrated Accounting expertise.
• Ability to think innovatively and to pursue ideas with conviction.
• Excellent team player with strong Inter-Personal skills and communication skills
• Demonstrate leadership skills needed to create, develop and communicate with diverse workforce.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.