Lead Analyst - Enovia Support IT

What you’ll do:

This position is of Enovia Support in Product Engineering R&D value stream.The candidate should have an ability to troubleshoot issues related to various Enovia modules/centrals for users located across the world.Provide day-to-day support, predominantly High to Critical complexity incidents, that are disrupting normal business operation in a timely manner, to ensure timely, reliable, cost effective service to Eaton employees and customers. Prioritizes incidents to ensure high impact and urgent tickets are worked on priority and taking leadership to ensure no customer impact. Works closely with other IT support groups and impacted customers for effective resolution and testing of fixes for production support issues, Build rapport with concerned stakeholder. Responds to and resolves technical questions and service requests(high complexity) from the User Community. He / She should show the ability to handle customer independently and possesses a strong verbal and communication skills.Performs preventative maintenance and Identifies areas where improvements can be made to prevent future production problems and implements the solution before the problem occurs and actively contribute in problem management.

Qualifications:

• Bachelors degree in a technical discipline such as: B.S. Comp Sci / Mathematics / Engineering / Equivalent
• 6-8 years’ experience in supporting Enovia

Skills: