Lead Analyst Knowledge Services

Key Responsibilities:

• Create an inspiring team environment with an open communication culture
• Monitor team performance set clear team goals delegate task set deadlines oversee day to day operations and reports on metrics
• Discover training needs mentoring and provide coaching
• Review and audit cases raised by team members for quality
• Cross sharing of new and emerging patterns as and when noticed
• Analyze data from multiple sources to identify gap in business areas
• Strong data analyst profile with data interpretation trend identification and data deep diving skills
• Monitor historical transactions and identify high risk transactions within the business portfolio
• Determine new and dynamic fraud trends by analyzing accounts and transaction patterns
• Collaborate with regional stakeholders to understand local fraud trends and operational requirements
• Identify gaps in existing fraud controls and recommend enhancements

Technical Requirements:

• Multitasker proven problem solver strong communication skills Written Verbal Leadership skills Attention to detail
• Proven work experience as a team leader or supervisor
• Curious open mindset to constantly learn on the job
• Capable to analyze large datasets and identify complex anomalous patterns
• Proficient knowledge of Word PowerPoint and Excel
• Ability to work effectively in a high volume multi task environment
• Having knowledge of best practices in fraud detection prevention will be added advantage
• Ability to prioritize work and manage time in a fast paced environment

Additional Responsibilities:

• MBA Any Graduate
• Experience Total of 8 years of experience which includes
• At least 8 years in Fraud Management Loss prevention preferably from Retail CPG eCommerce Telecom Financial Services industry

Preferred Skills:

Domain(IBPO)->Domain Analytics -Insurance Analytics->Claims and Fraud Analytics