Lead Analyst/Front desk executive

Key Responsibilities:1. Client Interaction:

• Greet and welcome clients or visitors in a professional and friendly manner.
• Answer phone calls, respond to emails, and handle client inquiries regarding the firm's services.
• Schedule appointments or consultations for potential clients with interior designers or sales representatives.
• Provide basic information about the firm’s offerings, services, and portfolio to walk-in clients or over the phone.

2. Administrative Support:

• Manage incoming and outgoing correspondence (emails, letters, packages, etc.).
• Maintain client records and update databases with new client information.
• Assist in organizing meetings, preparing agendas, and taking minutes during internal meetings.
• Help with invoicing and payment processing when necessary, in collaboration with the finance team.

3. Visitor Management:

• Ensure visitors sign in and are directed to the appropriate staff or department.
• Coordinate visitor appointments and make sure that the relevant team members are notified.
• Maintain a tidy and welcoming reception area.

4. Support to Sales & Design Teams:

• Liaise between clients and design or sales teams to ensure smooth communication.
• Collect and forward client feedback or concerns to the appropriate department.
• Assist with follow-ups on project proposals, quotations, and client queries.

5. Scheduling and Calendar Management:

• Maintain the appointment schedules for the design and sales teams.
• Coordinate meetings and ensure timely reminders are sent to both clients and internal staff.
• Handle rescheduling requests or cancellations efficiently.

6. Office Coordination:

• Monitor and order office supplies, ensuring the front desk and other office areas are well-stocked.
• Assist in maintaining the cleanliness and organization of common areas like the reception, meeting rooms, and pantry.
• Handle any maintenance requests or service calls for the office.

7. Customer Relationship Management:

• Keep track of client interactions and feedback in the firm’s CRM system.
• Assist in managing client relationships by providing timely updates on project progress and responding to inquiries.
• Ensure that high standards of customer service are upheld, contributing to a positive customer experience.

8. Support Marketing & Events:

• Assist in planning and coordinating events or client presentations.
• Help with marketing tasks such as distributing brochures, responding to social media inquiries, and updating promotional materials.

Skills Required:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with office software (Microsoft Office, Google Suite) and potentially CRM tools.
• A customer-centric attitude with a friendly and professional demeanor.
• Time management and attention to detail.

Qualities:

• Professional appearance and demeanor, as the front desk reflects the firm's image.
• Ability to remain calm under pressure, especially when handling multiple tasks or difficult clients.
• Strong problem-solving skills and the ability to think on your feet.

Job Types: Full-time, Permanent

Pay: From ₹12,000.00 per month

Benefits:

• Leave encashment

Education:

• Diploma (Preferred)

Experience:

• total work: 3 years (Preferred)

Language:

• Malayalam (Required)
• English (Required)

Work Location: Remote