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   Should have 4+ years&rsquo; experience of operation management in fraud and risk investigation and customer service process
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   Experience in Managing team of 10+ employees in blended process of voice and back office operations
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  <li>
   Build strong team relationship within and across teams
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   Ensuring compliance with regulatory standards.
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   Ensuring compliance with company/client policies and guidelines.
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Overseeing a dynamic team tackling fraud and risk investigations, the Lead Assistant Manager ensures seamless customer service across both voice and back-end operations. By fostering strong inter-team relationships and maintaining strict adherence to regulatory and company standards, this role safeguards clients while driving operational excellence.

Lead Assistant Manager-Back-End/Voice/Customer Service -Fraud Investigation

Operation Management

Fraud Investigation

Risk Investigation

Customer Service Process

Team Management

Compliance Management

Regulatory Standards

Voice Operations

Back Office Operations

Team Building

Join EXL and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Lead Assistant Manager-Back-End/Voice/Customer Service -Fraud Investigation

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