Lead Cargo Quality and Service Standards Officer

• Closing date: 27-Nov-2025

The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.

To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo Operations Team in Doha as a Lead Cargo Quality & Services Standards Officer.

About the role

In this role, you will contribute to implement, monitor and control Cargo Operational Standards, recommended practices to deliver Quality service across the network in accordance with organizational policies and regulatory requirements, to contribute to safety cargo operations to achieve customer satisfaction.

In addition, contribute to developing and documenting policies and procedures related to QR Cargo Operations in line with the company, divisional and departmental objectives.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

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  Monitor and control the quality and service standards implemented through entire network for safe cargo operations.

• Ensure the Cargo Operational standards and policies is available to QR network (offline/online) stations to deliver quality service with effective resources utilization and ensuring safety.

• Ensure procedures and station profiles are updated and published to the network as per the changes in regulations and organization.

• Ensure CROAMIS system is updated for Cargo embargoes, and such embargoes follow the standard approval process before implementation and is notified to the network.

• Manage and control the stationery and QR manual access for any new station start up to ensure everything is in place before the commencement of first flight.

• Monitor, maintain and update access to CDMS and Qonnect for GSA and GHA and assist with IT request for the same when required.

• Ensure the manuals, forms and network circular notifications are updated at all times and available in FTP/QR Intranet/CDMS.

• Manage and control cargo stationery across the network to ensure optimized and economical utilization.

• Represent any internal and external audits to assist with the process, documentation and evidences.

• Assist network with clarifications or queries on manuals, notifications, procedures etc.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

About you

• Bachelor’s degree or equivalent with at least 5 years of job-related experience.
• Thorough knowledge and understanding of Cargo Operations.
• Knowledge on manuals and controlled documentation.
• Knowledge on Cargo regulations on Dangerous goods, AVI, perishables, TACT etc
• Customer Service Excellence.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.