Lead ,Customer Insights

Purpose of the job

Conducting analysis for the CBU segments to support decision making

Duties and Responsibilities

• Support in pre- and post-launch assessments for offers, products, and campaigns to evaluate performance and ROI.

• Analyze market and internal KPIs to identify commercial trends, opportunities, and challenges.

• Prepare regular analytical reports and dashboards to support management decisions.

• Work closely with cross-functional teams (CVM, Marketing, Sales, Finance) to deliver actionable insights.

• Perform data validation and number crunching to ensure high data accuracy and reliability.

• Support in automating and enhancing recurring analysis and performance reports.

Job specification

Education

Bachelors degree in Business, Economics, Statistics, Engineering, or a related field.

Strong analytical and numerical skills.

Good command of Excel and PowerPoint (knowledge of SQL or Power BI is a plus).

Strong attention to detail, with the ability to interpret and visualize data clearly.