Lead CX Functional Consultant

Lead CX Functional Consultant – Oracle CX

Overall Experience: 8–12 years

Oracle CX Experience: 5 years

Role Overview

We are seeking an experienced Senior CX Functional Consultant with strong expertise in Oracle CX to design, implement, and support enterprise CRM solutions across Sales, Service, CPQ, Field Service, and Marketing. The role involves close collaboration with business stakeholders to deliver scalable, business‑aligned customer experience solutions.

Key Responsibilities

• Gather and analyse business requirements; translate them into functional CX solutions
• Design, configure, and customize Oracle Fusion Sales & Service Cloud using Application Composer
• Support Oracle CPQ configurations including pricing rules, discounting, approvals, and quoting
• Configure Oracle Field Service Cloud (OFSC) for routing, capacity, and workforce optimization
• Implement Service Request lifecycles, SLAs, milestones, and notifications
• Support Redwood UI and Redwood JET components for enhanced UX
• Manage data migration, integrations, and API testing (REST/SOAP)
• Lead CRPs, client demos, UAT, and post‑go‑live support
• Create reports and dashboards, support Oracle SR resolution

Core Skills & Technologies

• Oracle Fusion Sales Cloud
• Oracle Fusion Service Cloud
• Oracle CPQ
• Oracle Field Service Cloud (OFSC)
• Oracle Marketing Cloud (Eloqua)
• Redwood UI & Redwood JET
• Salesforce CRM (functional exposure)
• REST & SOAP APIs (Postman, SoapUI)

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• 5+ years of hands‑on Oracle CX experience
• Strong stakeholder management and communication skills
• Experience in consulting or large enterprise CRM implementations preferred
• Role Level: Senior / Lead CX Functional Consultant