We are seeking an experienced Senior Salesforce Administrator with 8+ years of Salesforce expertise and 3+ years of hands-on experience in Salesforce CPQ. The ideal candidate will manage, optimize, and enhance our Salesforce platform, including Sales Cloud, Service Cloud, CPQ, and CLM solutions, ensuring seamless integration and business process automation.

Key Responsibilities

• Implement and configure Salesforce CPQ and CLM solutions.
• Collaborate with Sales and Services teams to gather requirements and design scalable solutions.
• Maintain and update CPQ applications for optimal performance.
• Create and manage Product Rules, Pricing Rules, Discount Schedules in Salesforce CPQ.
• Administer Contract Templates, Clause Libraries, Approval Workflows in Salesforce CLM.
• Provide end-user training and support for CPQ/CLM functionalities.
• Monitor system performance and troubleshoot CPQ/CLM issues.
• Manage user accounts, roles, profiles, permissions, and licenses across Sales, Marketing, and Support teams.
• Configure and maintain page layouts, record types, automation rules, flows, and validation rules.
• Handle data imports, exports, cleansing, and deduplication using Data Loader or Import Wizard.
• Maintain system security, permissions, roles, and access controls to safeguard sensitive data.
• Develop and enhance Bots and chatbot workflows for automation.
• Configure and manage Connected Apps.
• Design and implement complex Flows for advanced business processes.
• Support Salesforce integrations with marketing automation platforms and other systems.
• Maintain campaign structures, lead routing, and engagement tracking.
• Collaborate with stakeholders through multiple business calls for requirement gathering and solution alignment.
• Support customer service environments using chat/messaging platforms and implement Knowledge Articles.
• Train end users, create documentation, and promote Salesforce best practices.

Required Qualifications

• 8+ years of Salesforce experience, including 3+ years in Salesforce CPQ.
• Strong understanding of Sales Cloud, Service Cloud, Experience Cloud.
• Proficiency in Salesforce Flow, Process Builder, declarative automation.
• Familiarity with Apex Classes, Triggers, Batch Apex, SOQL (basic coding knowledge is a plus).
• Experience with Salesforce integrations (APIs, middleware).
• Knowledge of Lightning App Builder and Experience Cloud site setup.
• Familiarity with security frameworks and governance in Salesforce.
• Excellent communication skills for stakeholder collaboration.