Lead Development Officer

Job Description: Lead Development Officer (LDO)

Job Summary:

The Lead Development Officer (LDO) is responsible for identifying and generating new business leads through strategic outreach and research. This role requires strong communication skills, collaboration with business development teams, and a commitment to maintaining high call quality and customer engagement.

Key Responsibilities:

Develop and Generate Leads through Cold Calling

• Proactively reach out to potential clients via cold calls to introduce services and generate interest in business opportunities.

Ensure Regional TORF Coverage

• Ensure that all high-potential core segments within the regional TORF are thoroughly covered and targeted for lead generation.

Research and Identify Potential Business

• Conduct market research to identify new business opportunities and gather relevant information about potential clients.

Coordinate with BDMs & BDOs

• Work closely with Business Development Managers and Officers to align lead generation efforts with broader business strategies.

Target Achievements

• Meet and exceed individual lead generation targets and contribute to overall team goals.

Customer Responsibility

• Take ownership of assigned leads and ensure consistent follow-up and engagement to convert them into customers.

Follow Scripts

• Adhere to approved calling scripts to maintain consistency and professionalism in client interactions.

Team Player

• Collaborate effectively with team members, share insights, and support collective success.

Training & Development Engagement

• Participate actively in training sessions and development programs to enhance skills and performance.

Focus on Call Quality

• Maintain high standards of call quality by following best practices and incorporating feedback from QA reviews.

Remove Friction from Internal Processes

• Identify and report inefficiencies in internal workflows and suggest improvements to streamline operations.

Maintain CRM Records

• Update and manage customer relationship management (CRM) systems with accurate and timely information.

Follow-Up Strategy

• Implement structured follow-up strategies to nurture leads and move them through the sales funnel.

Reporting and Analytics

• Generate regular reports on lead generation activities and analyze performance metrics to inform strategy.

Qualifications:

I. Language Proficiency:

- Excellent verbal and written communication skills in both English and Urdu.

- Ability to switch seamlessly between languages during conversations.

II. Sales Experience:

- Previous experience in tele sales, customer service, or a related field is preferred.

- Proven track record of achieving sales targets.

III. Skills and Abilities:

- Strong persuasive and negotiation skills.

- Ability to work independently and as part of a team.

- Good organizational and time management skills.

Technical Proficiency:

- Proficient in using CRM software and Microsoft Office Suite.

- Comfortable with using telecommunication systems and tools.

Benefits:

- Competitive salary with performance-based incentives.

- Health and Life Insurance

- Paid time off and holidays.

- Opportunities for professional development and career advancement.

Job Type: Full-time

Pay: Rs55,000.00 - Rs60,000.00 per month

Work Location: In person