Lead Employment Coach

The Lead Employment Coach is at the forefront of a program designed to assist unemployed service members and their spouses. It manages a team of employment coaches, ensuring they provide exceptional support and guidance to job seekers. The role involves direct engagement with clients, offering a comprehensive suite of options including employment, educational, and apprenticeship opportunities. It ensures consistent communication with clients through bi-weekly check-ins and will document all support services provided.

• Lead a team of employment coaches in providing career services to unemployed service members and their spouses, ensuring a high level of support and customer satisfaction.
• Conduct bi-weekly team conference calls and provide ongoing training to maintain a high standard of service and address team performance.
• Provide direct support to job seekers by evaluating their needs and presenting employment, education, and apprenticeship options.
• Maintain bi-weekly contact with all assigned job seekers to offer continuous support, document assistance provided, and follow up on their progress.
• Develop and maintain strong relationships with employers and unit leadership to identify job opportunities and gather essential employment data.
• Oversee and maintain the team's database to ensure accurate and up-to-date information on job seekers and employers.
• Analyze team performance, develop improvement plans, and update relevant literature and briefing materials to enhance service delivery.
• Participate in team and individual calls with key stakeholders, providing updates on event schedules and project status.
• Generate and submit required reports and plans (such as Quality Control Plans and Social Media Model Plans) as outlined in the Performance Work Statement (PWS).
• Ensure all deliverables and performance requirements are met according to the PWS.

• A minimum of five (5) years’ experience in acquisition life cycle activities/management.
• Four-year degree in business, science, technical or related discipline.
• Ability to use Microsoft Suite of software applications (e.g. Outlook, Word, Excel, Power Point) to create and maintain documents and communications.
• Secret Clearance Required