Lead- Export Documentation, MIS & Incentives

• Position Title: Lead - Export Documentation, MIS & Incentives
• Designation: Assistant Manager/Deputy Manager
• Work Experience: 7 - 10 years - should be in international documentation.
• Qualification: Any Bachelor + MBA
• Skillset: SAP Experience is mandatory, Good communication Skills.
• Job location: Prabhadevi, Mumbai
  
  

Key Result Areas

Supporting Actions

Preparation of Post Shipment documents

• Make sure that the team is involved in timely preparation of system generated post shipment documents with in 2 working days from receipt of BL / LR with zero error.
• Review that the copy documents must be shared with customer within timelines without any deviation.
  
  

Bank Submission and followup

• LC Documentation – Monitor the LC documents are negotiated with Bank without any discrepancy charges
• Monitor that all Post shipment documents must be submitted with Bank with in 10 days from the date of receipt of BL / LR and valid Bill ID number is generated against same.
• Monitor Bank Realisation Certificates are released for all payment within the time of 30 days from the receipt of payment
  
  

Smooth coordination with Shipping line / CHA

• Ensure team members are following up daily for BL/LR for all shipments.
• Make sure team is giving correct information / instrusctions to CHA / Shipping Agent while releasing BL copies to help customer clear cargo hassel free
  
  

AIAFTA / SAIFTA Documentation

• Make sure team is submitting and checking AIAFTA / SAFTAdocumets with creating it
• AIAFTA SAFTA documents should be send to customer well in advance before arrival of vessel
  
  

Point of contact with prompt response and creating unique customer experience.

• Every call is answered: Have a jump line amongst team members.
• Work with IT to have automated
• Dispatch details with LR/BL details on shipment.
• Monthly team meeting with Export documentation team to understand areas of concern in Order to Delivery cycle. Take proactive steps to address them
  
  

MIS Reports

• Prepare OTIF Report for the Entire Export shipments of the month.
• Prepare BRC Report For the payments received in last month.
• Prepare EDPMS pendency Report With Reasons
  
  

Relationship Management with key customers

• Manage key customers and address their service queries
• Review customer complaints work closely with the logistics and sales team to create processes to address customer complaints