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Lead Labor Claim Technician
Location: Redlands, CA On-Site
Salary Range: $22.99 - $26.92 Hourly
Reports To: QC Supervisor
Employment Type: Full-Time
Travel: None (0%)
The Role
The Lead Labor Claim Technician is responsible for overseeing and guiding the various stages of product inspection involved with labor claims processing. They work with the product team to identify and diagnose potential product defects and deviations that would negatively impact quality. They will also perform analyses to understand trends and support company initiatives. They will serve as product and subject matter experts (SME) for quality and continuing improvement. The Lead will also oversee daily workflow, assist in the development of team members, and communicate with leaders to resolve issues.
What You’ll Do
- Lead and support workflow to ensure timely processing and closure of all received labor claims
- Assists in training and quality oversight to ensure team meets outcomes related to efficiency, safety, and accuracy
- Works with product team to reach and sustain desired overall proficiency with product failure analysis
- Inspects, measures, and records all details about labor claims
- Inspects, measures, and records all relevant details to support the tracking of manufacturing issues
- Receives, identifies, and sorts UPS, FedEx, and DHL deliveries (samples vs. labor claims)
- Maintain internal quality tracking documents
- Act a resource and assist the product management team as needed
- Other duties as assigned
Qualifications
- 3+ years of relevant experience
- Strong automotive knowledge – Specifically diagnostic and troubleshooting.
- Must be able to use precision measuring equipment such as micrometers and calipers.
- Strong attention to detail, punctuality, and ability to work in a fast-paced environment.
- Ability to communicate and understand verbal, written, and electronic directions
- Proficient in Office (especially in Excel / Word)
- Ability to manage large amounts of data
- Ability to prioritize and meet deadlines
About TrakMotive
Since our founding in 1996, TrakMotive has operated as a global leader in the automotive aftermarket, specializing in the design, manufacture, and distribution of high-quality components. We are more than just a parts supplier; we are a full-service partner to the industry’s largest distributors and retailers, known for our 100% brand-new CV Axles, Drive Shafts, and Window Regulators.
Why Work with Us?
When you join us, you’re getting the best of both worlds: the stability of a company that’s been growing since 1996 and the excitement of a global team that’s still reaching for more. We take pride in the fact that many of our senior leaders are long-term employees who started their careers at TrakMotive. We aren’t just looking for someone to fill a seat—we’re looking for someone who wants to have real impact and grow their career alongside us
Physical Demands & Requirements
Physical Effort: Occasional to frequent lifting and carrying of up to 50 lbs. Position involves a combination of stationary work and frequent movement throughout the facility and across multiple levels. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Legal: Must be 18+ years of age and legally authorized to work in the United States.
Pre-employment: Ability to pass a post-offer background check and drug screen.
Equal Opportunity Employer AIT Corporation DBA TrakMotive is an equal opportunity employer and is committed to an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, genetic information, or any other basis protected by local, state, or federal laws.
Fair Chance & Accommodations Pursuant to the California Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).
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