LEAD - Learning & Development Business Partner

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Summary We are seeking a highly engaging and dynamic Learning & Development professional to shape our people and capability initiatives at Quest Global. The candidate will have a passion for learning and a knack for inspiring a multi-generational global audience (Gen Z, Millennials, and Gen X). You will design and facilitate high-impact soft skills and behavioral training programs for our engineering, sales, and enabler teams, ensuring our people have the skills to thrive in a fast-paced, technology-driven environment and achieve peak performance.

Role Purpose

To drive impactful learning and development initiatives that build future-ready talent and support Quest Global’s growth ambitions. The role partners closely with business stakeholders to deliver high-quality behavioral and leadership development programs

Key Responsibilities

• Business Partnership & Performance Consulting
• Collaborate with business leaders and HR Business Partners to identify learning needs
• Partner with business leaders to conduct performance needs analysis, identify skill gaps, and design targeted learning interventions aligned to strategic priorities.
• Act as a trusted advisor, ensuring L&D solutions drive business impact and talent outcomes.
• Training Strategy & Design:
• Lead the design and development of innovative training content for a wide range of soft skills, including leadership, communication, emotional intelligence, and conflict resolution, with a focus on real-world application in an engineering services company. Develop learning journeys, session outlines, and assignments tailored to org contexts.
• Ability to Leverage psychometric tools for assessment, , and development.
• Stakeholder Engagement
• Conduct focus group discussions, feedback sessions, and impact measurement using Kirkpatrick or similar models.
• Communicate effectively with participants, facilitators, and business stakeholders to ensure program success.
• Continuous Improvement
• Develop and implement robust evaluation methods to measure the effectiveness and ROI of training programs- Monitor effectiveness, analyze feedback, and recommend enhancements to L&D offerings & demonstrate business impact.
• Stay abreast of global trends in behavioral and leadership development, digital learning, and HR capability building.

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Preferred Additional/Optional Skills Required

• 
  Training & Development Delivery
• Deliver blended learning experiences (virtual, classroom, digital) using best-in-class methodologies.
• Learning Management System (LMS) Operations
• Work experience in Managing an LMS (preferably Cornerstone OnDemand – CSOD), including content curation, user management, reporting, and troubleshooting.
• Drive adoption of digital learning tools and support continuous improvement of the learning ecosystem.

Must Have Mindset & Attitude:

Positive Can-do attitude: Openness to be curious, explore and problem solve. High result orientation to complete tasks and meet timeline commitments.

Growth Mindset: Invests time in self-learning and keeping yourself updated with new learning trends and resources

Accountability: Is proactive with actions to drive team deliverables and leverage opportunities to champion the team’s expertise/partnership capabilities

Role Requirements

• Education: Graduate/Postgraduate in HR, Psychology, Business, or related field.
• Experience: 4–7 years in Learning & Development, with exposure to global engineering/IT services environments.
• Technical Skills: Hands-on experience with LMS (CSOD preferred), digital learning tools, and virtual facilitation.
• Domain Expertise: Proven track record in behavioral and leadership development program design < Mandatory>and delivery< Good to have>.
• Certifications: Hogan, Predictive Index (PI), or equivalent psychometric assessment certifications.
• Competencies: Business partnering, facilitation, stakeholder management, data-driven decision making, flexibility, and articulate communication.
• Other: Ability to work across time zones and cultures; strong project management and analytical skills.