Lead - Policy & Process Governance

Our client, a prominent transportation agency in Qatar, is seeking a Policy & Procedure Management Lead to champion governance excellence and operational efficiency across the organization.

Role Overview:
The successful candidate will be responsible for designing and maintaining the organization’s process architecture, identifying and closing procedural gaps, and driving a culture of continuous improvement. This role will also lead the establishment of a robust performance management framework across multiple departments, ensuring alignment with corporate objectives and regulatory standards.

Key Responsibilities

• Own the Policy & Procedure lifecycle (authoring standards, reviews, approvals, versioning, communication).
• Maintain the corporate process architecture, lead RACI, controls, and handoffs.
• Lead gap analyses against policies/procedures; prioritize improvements and assign owners/targets.
• Establish departmental KPI frameworks; define data sources and performance review cadence.
• Lead Lean Six Sigma/Kaizen initiatives to remove waste and improve quality, cost, and service.
• Partner with IT/BI to design dashboards and automate reporting, chair monthly performance reviews.
• Align process designs with system changes and coordinate change management.
• Build capability (toolkits, playbooks, training) for process owners and champions.

Capabilities & Competencies

• Strong facilitation and change leadership, stakeholder alignment across functions.
• Structured problem solving and benefits realization focus.
• High data literacy; converts insights into actions and measurable outcomes.
• Program management and governance; risk and dependency management.

Knowledge, Qualifications & Experience

• 5–12 years in process excellence/continuous improvement; public transport/services preferred.
• Degree in Engineering/Quality/Business.
• Lean Six Sigma Black Belt (preferred) and experience integrating EFQM/ISO with operations.
• KPI design experience and performance management cadence setup.

Tools & Methods

• Visio, RACI; change management tools.
• Lean Six Sigma toolset: problem-solving (Pareto, Fishbone, 5-Why).
• Power BI/Tableau; Balanced Scorecard; benefits tracking models.

Seniority Level

Mid-Senior level

Industry

Transportation, Logistics, Supply Chain and Storage

Job Type: Full-time

Pay: QAR25,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• process excellence: 10 years (Required)
• integrating EFQM/ISO with operationsnds on : 5 years (Required)
• KPI design : 8 years (Required)

License/Certification:

• Lean Six Sigma Black Belt (Preferred)