Lead - Policy & Process Governance and Performance

Key Responsibilities

• Manage full lifecycle of policies and procedures (authoring, review, approval, communication)
• Maintain corporate process architecture; lead RACI, controls, and handoffs
• Conduct gap analyses; prioritize improvements and assign ownership
• Develop KPI frameworks and performance review cadence
• Lead Lean Six Sigma/Kaizen initiatives to improve quality, cost, and service
• Collaborate with IT/BI to automate reporting and chair monthly reviews
• Align process design with system changes; manage change initiatives
• Build process capability through toolkits, playbooks, and training

Capabilities & Competencies

• Strong facilitation, change leadership, and cross-functional alignment
• Structured problem-solving with focus on benefits realization
• High data literacy and outcome-driven analytics
• Program governance, risk, and dependency management

Qualifications & Experience

• 5–12 years in process excellence/continuous improvement (transport/services preferred)
• Degree in Engineering, Quality, or Business
• Lean Six Sigma Black Belt (preferred); EFQM/ISO integration experience
• Proven KPI design and performance management expertise

Tools & Methods

• Visio, RACI, change management tools
• Lean Six Sigma: Pareto, Fishbone, 5-Why
• Power BI, Tableau, Balanced Scorecard, benefits tracking

Role Details

• Seniority Level: Mid-Senior
• Industry: Transportation, Logistics, Supply Chain
• Employment Type: Full-time
• Functions: Management, Quality Assurance, Strategy/Planning
• Skills: KPIs, Lean Six Sigma, Lean Processes

Job Types: Full-time, Contract
Contract length: 12 months

Pay: QAR25,000.00 per month

Experience:

• similar role : 8 years (Preferred)

License/Certification:

• Qatar ID (Required)