Lead Product Designer

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Lead Product Designer — Portfolio Services

We are seeking a Lead Product Designer to join the JLL Product Design team. You will lead design activity across multiple AI-driven products within Portfolio Management Services, shaping experiences that make complex capabilities accessible to commercial real estate professionals.
Reports To
Director of Product Design (or VP, Design)
Location
[Remote / Hybrid / Location TBD]
What This Job Involves
As a Lead Product Designer, you will own the end-to-end design of AI-powered portfolio tools—from problem discovery through delivery and impact measurement—with a high degree of independence. You will mentor junior designers, introduce new approaches (including AI-assisted workflows), and elevate design practice across the team.
Our products serve clients and internal teams across sales, leasing, and portfolio management, with elements of demand generation, sales acceleration, and data visualization. Your time will vary between hands-on design execution, conceptual experience design, and cross-functional collaboration—never a dull day. You will be customer and insight-led in your approach, with a sharp eye for detail and a strong track record of bringing product concepts to life with great design.
The resulting experiences will define excellence for our 'front-of-stage' product offerings, combining services, technology and content in ways that engage and delight our customers, online and offline.
Lead the design process from problem discovery through implementation and ongoing measurement of impact, across multiple products with autonomy

Deliver compelling visual experiences that wow our clients and reflect well upon their JLL contacts, in their work with them

Guide and validate design decisions through analytics and research, synthesizing new research methodologies appropriate to different customer and business problem scenarios

Support and mentor Product Designers within the team by overseeing their practice, leading by example and coaching where necessary

Determine the right methods and artifacts that efficiently and effectively communicate design decisions e.g. experience maps, service blueprints, user journey, wireframes, low and high fidelity prototypes

Balance user and business goals to achieve desirable, viable, and feasible solutions

Facilitate engaging and collaborative workshops with senior stakeholders, creating models of good practice and adding value via the introduction of design thinking techniques and environments across JLL

Collaborate effectively with product managers, engineers, designers, researchers, data analysts and business stakeholders

Facilitate presentations and reviews to socialize the rationale and insights that informed the design

Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:

Knowledge, Skills and Abilities

• Strong knowledge in multiple UX disciplines including user interface design, user research, service design and behavioral psychology
• Experience in the use of and contribution to design systems
• Proven ability to influence without authority across cross-functional teams
• Comfortable presenting to and gaining buy-in from senior stakeholders
• Experience designing data-rich interfaces and visualizations
• Familiarity with AI-assisted design workflows and designing for AI-powered product experiences
• An inspiring portfolio, representing the process you follow to build great experiences and examples of how you’ve driven change in culture and working practices
• Demonstrable experience creating user-centred design for a variety of products and business contexts, including B2B & B2C
• Ability to create detailed designs, interaction models, information design and UI specifications that bring clarity across design, development and data teams
• Experience translating web analytics into design guidelines
• Highly proficient with modern user interface design tools, (Figma required), and experience with AI-assisted prototyping tools (e.g.,Lovable, Figma Make and Cursor)
• Familiarity with web accessibility standards (WCAG AA)
• Prior experience of developing a design-centric working culture in an enterprise level global company (FTSE100 or Fortune 500)

Education and experience
Master’s Degree (or equivalent experience) in visual design or interaction design, HCI, psychology, or related disciplines

Proven track record leading end-to-end design on complex, multi-stakeholder products

What You Can Expect From Us
We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.