Lead Quality Assurance

Key Responsibilities:

Quality Standards & Process Compliance

• Develop and implement quality assurance procedures for property sales, leasing, and facility management operations.
• Conduct regular audits of property listings, documentation, and client service interactions to ensure accuracy and compliance.
• Standardize forms, templates, and service checklists across all real estate activities.
• Monitor adherence to RERA, ADREC, and company standards in all transactions and contracts.

Performance Monitoring & Reporting

• Track service quality KPIs across departments (sales, marketing, maintenance, and admin).
• Prepare regular performance and audit reports for management review.
• Identify process gaps, propose improvements, and implement corrective actions.

Customer Experience & After-Sales Quality

• Oversee client feedback systems and ensure timely resolution of complaints or service concerns.
• Audit property handover, inspection, and maintenance reports for accuracy and professionalism.
• Collaborate with leasing and sales teams to ensure a consistent, high-quality client experience.

Documentation & Compliance

• Maintain accurate records for contracts, tenancy renewals, NOCs, and inspection forms.
• Ensure all property-related documents and communications meet legal and ethical standards.
• Coordinate with finance and HR for compliance on payments, commissions, and staff documentation.

Team Development & Coordination

• Train staff on company quality standards, client service etiquette, and compliance requirements.
• Work closely with brokers, administrators, and maintenance teams to ensure consistent delivery of service excellence.
• Support ISO or internal certification initiatives for operational quality.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Real Estate Management, or related field.
• Minimum 5–8 years of experience in real estate operations, compliance, or quality management.
• Strong understanding of UAE real estate regulations (RERA, ADM, ADREC).
• Experience in brokerage, property management, or facility operations preferred.
• Excellent communication, leadership, and documentation skills.

Job Type: Full-time