Lead Receptionist/FC

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Role
We are seeking an experienced, dynamic professional to lead our front desk operations and serve as the senior point of contact for clients and visitors. This leadership role requires someone with proven supervisory experience who can mentor junior staff while delivering exceptional customer service.

Key ResponsibilitiesTeam Leadership & Training
Supervise and mentor reception team members
Conduct training sessions on customer service standards and procedures
Create work schedules and manage coverage requirements
Evaluate team performance and provide coaching
Advanced Front Desk Operations
Oversee visitor management systems and security protocols
Handle escalated customer service issues and complaints
Manage VIP and executive-level visitor experiences
Coordinate with building management on operational improvements
Meeting & Event Coordination
Oversee complex conference room scheduling and event planning
Manage large-scale meeting setups and catering coordination
Liaise with external vendors and service providers
Ensure seamless execution of corporate events and functions
Administrative Leadership
Develop and maintain standard operating procedures (SOPs)
Manage reception budget and vendor relationships
Generate reports on visitor metrics and service performance
Coordinate with IT, facilities, and security teams on projects
Quality Assurance
Monitor service delivery standards across all reception functions
Implement process improvements and efficiency measures
Conduct regular audits of reception areas and procedures
Ensure compliance with company policies and security requirements

RequirementsExperience: Minimum 5-7 years progressive experience in reception, hospitality, or customer service roles with 2+ years in supervisory capacity

Skills:
Proven leadership and team management abilities
Advanced communication and presentation skills
Strong problem-solving and decision-making capabilities
Proficiency in scheduling software and office management systems
Budget management and vendor negotiation experience
Exceptional organizational and multitasking abilities

Competencies:
Strategic thinking and process improvement mindset
Emotional intelligence and conflict resolution expertise
Mentoring and staff development skills
Executive-level relationship management
Change management and adaptability
Lead our reception team in delivering world-class service while driving operational excellence and team development.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.