Lead Salesforce Developer - Service Cloud

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

We are seeking a highly skilled and experienced Lead Salesforce Service Cloud Developer to join our growing team in India. This role requires a hands-on expert in Salesforce and Service Cloud technologies, with a proven track record of delivering end-to-end projects and providing ongoing support. You will play a crucial role in collaborating with our US team, providing mentorship to local developers, and ensuring the successful implementation and maintenance of our Salesforce Service Cloud solutions.

What you'll do

• Design, develop, test, and deploy robust and scalable Salesforce Service Cloud solutions, including custom objects, Apex code, Lightning components, Flows, and Process Builder.
• Lead technical discussions, define technical requirements, and provide architectural guidance for Service Cloud implementations.
• Collaborate closely with our US-based team, ensuring a few hours of overlap with Pacific Standard Time (PST) to facilitate seamless communication and project coordination.
• Provide technical leadership and mentorship to a team of Salesforce developers in India, fostering their growth and ensuring best practices are followed.
• Oversee the entire software development lifecycle (SDLC) for Service Cloud projects, from requirements gathering to deployment and post-launch support.
• Perform code reviews, ensure code quality, and maintain documentation for all technical solutions.
• Troubleshoot and resolve complex technical issues related to Salesforce Service Cloud.
• Stay up-to-date with the latest Salesforce releases, features, and best practices.
• Participate in agile development processes, including daily stand-ups, sprint planning, and retrospectives.

This role requires

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8+ years of hands-on experience as a Salesforce Developer, with a strong focus on Salesforce Service Cloud.
• Proven expertise in Apex, Lightning Components (Aura and LWC), Salesforce APIs, Flows, Process Builder, SOQL, and SOSL.
• In-depth knowledge of Service Cloud features such as Case Management, Omni-Channel, Service Console, Live Agent, Knowledge, and Entitlements.
• Experience with Salesforce integrations (e.g., REST, SOAP APIs).
• Solid understanding of Salesforce development best practices, design patterns, and governor limits.
• Demonstrated experience delivering end-to-end Salesforce projects, including requirements gathering, solution design, development, testing, and deployment.
• Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong mentorship and leadership abilities.

Bonus points if you have

• Salesforce Certified Platform Developer II, Service Cloud Consultant are highly desirable.
• Experience on Slack for Service Cloud, Einstein for Service, Agentforce are a big plus

Please note that visa sponsorship is not available for this position.

#LI-KT7

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

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