Lead Software Engineer – L3 (ServiceNow)

Job Description:

Brief Job / Project Description:

Design and govern the implementation of a federated enterprise service model using ServiceNow CSM and Service Catalog, enabling interdepartmental service consumption, chargeback/showback, and integration with SAP FICO for billing.

Key Responsibilities:

• Define overall ServiceNow architecture for federated services model
• Design service taxonomy, catalog structure, and provider-consumer model
• Lead integration strategy with SAP (FICO, billing modules)
• Establish governance, data models, and financial tracking frameworks
• Ensure scalability, security, and compliance

Deliverables / Expected Outcomes:

• High-Level & Low-Level Design documents
• Service Catalog & CSM architecture blueprint
• Integration architecture with SAP
• Governance and operating model framework

Job Requirements:

• Bachelor’s/Master’s in Computer Science, IT, or related field.
• 9+ years of experience.

Mandatory Technical Skills:

• Strong expertise in ServiceNow CSM & Service Catalog
• Experience with financial management & chargeback models
• Integration design (REST/SOAP, middleware)
• Data modeling & CMDB

Tools / Platforms / Technologies:

• ServiceNow
• SAP S/4HANA (FICO modules)
• IntegrationHub / Middleware (MuleSoft)

Preferred / Nice-to-Have Skills:

• Experience in shared services / GBS models
• Knowledge of ITBM / Financial Management in ServiceNow

Certifications (if any):

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CSM)

Equal opportunity:

All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process