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Lead Supervisor, Operations
Lead Supervisor Operations
Responsibilities
Responsibilities
- Strong call center background with at least 2 years of experience in CC operations
- Ability to analyze metrics, KPIs, and reports to identify performance gaps
- Demonstrates strong presentation skills in client meetings and business reviews
- Proactive in resolving escalations, operational issues, and team challenges
- Strong analytical skills and proficiency in Excel and PowerPoint for data management
- Highly motivated to drive team performance and achieve business objectives
- Efficient in multitasking and meeting deadlines
- Capable of handling client escalations effectively
- Must remain aware of work-related updates and activities during off days
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Strong cross-functional coordination with T&D, QA, and other departments
- C1-level English communication skills (verbal & written)
- Bachelor’s degree (Graduation)
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