About Exotel

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. The cloud-based product suite drives 70 million conversations every day for more than 6000 businesses across India, Southeast Asia, the Middle East, and Africa. Exotel is on a mission to move enterprise customer communication to the cloud, and is known for its strong engineering culture, scalable AI solutions, and commitment to innovation.

Role Overview

This role is ideal for a strategic recruiter who specialises in identifying, engaging, and closing top-tier technical talent at the Principal Engineer (PE), Architect, and Director levels. You will lead the acquisition strategy for senior technical roles within a fast-paced, high-growth environment, driving processes that ensure quality of hire and enhance Exotel’s engineering leadership pipeline.

Key Responsibilities

• Own the full recruitment lifecycle for high-priority, senior technical roles (PE, Architect, and specialised leadership positions).
• Develop and execute advanced strategic sourcing strategies to target passive candidates and build robust, long-term talent pipelines for future hiring needs.
• Serve as a trusted advisor to senior business leaders and hiring managers, partnering closely with them to define role profiles and customised recruitment strategies.
• Utilise data, market intelligence, and benchmarking exercises to optimise recruitment processes, measure hiring quality, and provide regular reports to leadership on progress and outcomes.
• Drive initiatives emphasising automation and scripting to improve the efficiency and speed of execution within the TA function.
• Act as a brand ambassador for Exotel, ensuring a superior candidate experience and promoting the company’s employer brand across multiple channels.
• Manage complex offer negotiations and work with candidates to effectively close top talent.
• Continuously refine talent acquisition processes to support scalable, agile hiring necessary for a rapidly expanding company.
• Collaborate with engineering leadership and HR Business Partners to ensure seamless alignment of talent strategy with organisational goals.

Required Skills

• 7 to 10 years of experience in talent acquisition or recruiting, with a focus on senior technical roles.
• Proven expertise in leading and managing full-cycle recruitment for Principal Engineer, Engineering Manager, Senior Architect, or specialised Director-level roles.
• Prior experience working within a B2B SaaS, product-based, or high-growth startup environment is preferred.
• Expertise in strategic sourcing and market mapping techniques for niche talent.
• Strong analytical skills with the ability to use recruitment metrics and data-driven insights to optimise processes.
• Proficiency in using applicant tracking systems (ATS), LinkedIn Recruiter, and advanced sourcing tools.
• Exceptional written and verbal communication skills, including the ability to influence key stakeholders at the CXO/Director levels.
Skilled in negotiating complex offers and managing expectations to close difficult hires.

Preferred Skills

• Experience with employer branding initiatives and working with marketing teams on recruitment campaigns.
• Understanding of HR systems and seamless onboarding processes.

Qualifications

Bachelor's degree in a related field; MBA is preferred.