Learning and Development Delivery Manager

Learning and Development Delivery Manager

Job Description & Summary

The L&D Delivery Manager is a client facing leadership role within PwC Managed Services, responsible for designing, delivering, and continuously improving learning and development programs for multiple clients, including government entities in KSA. The role requires frequent travel to Riyadh and close collaboration with client stakeholders to ensure high impact, tailored L&D solutions.

Key Responsibilities

• Lead the end to end delivery of L&D programs for multiple Managed Services clients, ensuring alignment with client needs and PwC quality standards.
• Act as the primary L&D contact for client stakeholders, building strong relationships and providing expert guidance on people's development.
• Conduct training needs analysis for business units, focusing on KSA government clients and regulatory requirements.
• Oversee the implementation, optimization, and reporting of learning management systems (LMS), with a preference for experience in SAP SuccessFactors (SAP SF) or similar platforms.
• Advise clients on new training solutions and market trends, ensuring programs address competency gaps and deliver measurable ROI.
• Develop progress reports and dashboards, and present outcomes to both internal and client leadership.
• Ensure compliance with contractual obligations, manage budgets, and drive continuous improvement in L&D delivery.
• Travel regularly to Riyadh and client sites as required.

Client Relationship Management

Act as the primary point of contact for multiple clients, managing expectations, understanding their unique L&D needs, and providing strategic advisory services.

Program Delivery & Management

Oversee the end to end delivery of L&D solutions, including needs assessment, instructional design, content development, and program evaluation.

Platform Management

Manage and optimize the use of various Learning Management Systems (LMS) and platforms for content delivery, including popular systems within KSA.

Content Curation & Localization

Ensure that learning content is culturally relevant, localized for the KSA market (including full Arabic language support), and compliant with local regulations like the Saudi Personal Data Protection Law.

Stakeholder Engagement

Collaborate with senior stakeholders, including C suite executives and government officials, to align L&D initiatives with business objectives.

Team Leadership

Lead and mentor a team of L&D consultants and specialists, ensuring high quality delivery and professional development.

Quality Assurance & Reporting

Implement robust analytics and reporting mechanisms to track program effectiveness, measure ROI, and provide data driven insights to clients.

Business Development Support

Assist in identifying new opportunities for L&D services within existing client accounts and supporting bid processes for new engagements.

Preferred Experience & Skills

• Proven experience in L&D management within a Managed Services or consulting environment.
• Strong background working with KSA government clients and familiarity with government systems and protocols.
• Hands on experience with LMS platforms, especially SAP SuccessFactors (SAP SF), SAP Litmos, Oracle Learn and local platforms.
• Excellent stakeholder management, communication, and presentation skills.
• Ability to manage multiple projects and client relationships simultaneously.
• Proficient in English; Arabic is an advantage.

Required Language Skills

Proficient in written and spoken English. Arabic is a plus.

Minimum Education and Specific Qualification

Bachelor's degree (Master's preferred) in Human Resources, Education, Business Administration, or related field.

Minimum Years of Experience Required

• Minimum 7 years in L&D, with at least 3 years in a managerial or leadership role.

Additional Application Instructions

Riyadh - Ad hoc travel to the MS delivery Centre hub in Khobar.

Required Skills

None listed.

Optional Skills

Accepting Feedback, Analytical Thinking, Coaching and Feedback, Communication, Compliance Auditing, Creativity, Customer Data Management, Data Quality Assessment, Delivery Excellence, Emotional Regulation, Empathy, Inclusion, etc.

Desired Languages

No specific languages requested.

Travel Requirements

Not specified.

Employment Details

• Seniority Level: Mid Senior level
• Employment Type: Full time
• Job Function: Human Resources
• Industries: Professional Services

Other

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Available for Work Visa Sponsorship: Yes.

Government Clearance Required: Yes.