Learning and Development Delivery Manager

JOB_REQUIREMENTS

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Employment Type

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Company Location

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Salary

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Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Manager

Job Description & Summary
The L&D Delivery Manager is a client-facing leadership role within PwC Managed Services, responsible for designing, delivering, and continuously improving learning and development programs for multiple clients, including government entities in KSA. The role requires frequent travel to Riyadh and close collaboration with client stakeholders to ensure high-impact, tailored L&D solutions.

Job Summary:

The L&D Delivery Manager is a client-facing leadership role within PwC Managed Services, responsible for designing, delivering, and continuously improving learning and development programs for multiple clients, including government entities in KSA. The role requires frequent travel to Riyadh and close collaboration with client stakeholders to ensure high-impact, tailored L&D solutions.

Key Responsibilities

Lead the end- to- end delivery of L&D programs for multiple Managed Services clients, ensuring alignment with client needs and PwC quality standards.

Act as the primary L&D contact for client stakeholders, building strong relationships and providing expert guidance on people's development.

Conduct training needs analysis for business units, with a focus on KSA government clients and regulatory requirements.

Oversee the implementation, optimization, and reporting of learning management systems (LMS), with a preference for experience in SAP SuccessFactors (SAP SF) or similar platforms.

Advise clients on new training solutions and market trends, ensuring programs address competency gaps and deliver measurable ROI.

Develop progress reports and dashboards, and present outcomes to both internal and client leadership.

Ensure compliance with contractual obligations, manage budgets, and drive continuous improvement in L&D delivery.

Travel regularly to Riyadh and client sites as required .

Client Relationship Management: Act as the primary point of contact for multiple clients, managing expectations, understanding their unique L&D needs, and providing strategic advisory services.

Program Delivery & Management: Oversee the end-to-end delivery of L&D solutions, including needs assessment, instructional design, content development, and program evaluation.

Platform Management: Manage and optimize the use of various Learning Management Systems (LMS) and platforms for content delivery, including popular systems within KSA .

Content Curation & Localization: Ensure that learning content is culturally relevant, localized for the KSA market (including full Arabic language support), and compliant with local regulations like the Saudi Personal Data Protection Law.

Stakeholder Engagement: Collaborate with senior stakeholders, including C-suite executives and government officials, to align L&D initiatives with business objectives.

Team Leadership: Lead and mentor a team of L&D consultants and specialists, ensuring high-quality delivery and professional development.

Quality Assurance & Reporting: Implement robust analytics and reporting mechanisms to track program effectiveness, measure ROI, and provide data-driven insights to clients.

Business Development Support: Assist in identifying new opportunities for L&D services within existing client accounts and supporting bid processes for new engagements.

Preferred Experience & Skills

Proven experience in L&D management within a Managed Services or consulting environment.

Strong background working with KSA government clients and familiarity with government systems and protocols.

Hands-on experience with LMS platforms, especially SAP SuccessFactors (SAP SF) , SAP Litmos, Oracle Learn and local platforms.

Excellent stakeholder management, communication, and presentation skills.

Ability to manage multiple projects and client relationships simultaneously.

Proficient in English; Arabic is an advantage.

Proficient Arabic : Highly desirable and a significant advantage for navigating KSA government systems, communicating effectively with local authorities, and managing Arabic-speaking client stakeholders.

Proficient English: Essential, required for all internal communications, client reporting, and firm documentatio n.

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelor’s degree ( Master’s preferred) in Human Resources, Education, Business Administration, or related field

Minimum years experience required

Minimum 10 years in L&D, with at least 3 years in a managerial or leadership role.

Additional application instructions

Riyadh - A d-hoc travel to the MS delivery Centre hub in Khoba r

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
Yes

Government Clearance Required?
Yes

Job Posting End Date

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