Learning and Development Lead

Are you a passionate and driven learning professional with a knack for developing people and boosting team performance? If so, keep reading - you might just be the L&D superstar we've been searching for!

Who are we?

CCSG is a full-service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders.

We're a team of high energy and enthusiastic people. We truly believe in the importance of providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness.

We are a bunch of committed like-minded people with brilliant minds who thrive of collaboration, knowledge sharing and collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive environment with a culture that recognizes our achievements and celebrates our wins as we continue to learn and grow together.

The role

CCSG operates across Insurance, Asset Finance and Banking and Finance sectors. This is an incredible opportunity to join a dynamic team responsible for managing credit accounts for our clients.

We are seeking a highly motivated Learning and Development Lead to join our team. The Learning and Development Lead will be responsible for designing, implementing, and overseeing comprehensive training programs that enhance the skills and knowledge of our debt collection and legal teams. Your primary goal is to foster a culture of continuous learning and professional growth, ensuring that all employees are equipped with the necessary tools and expertise to excel in their roles.

You will be required in the office 2-3 days per week.

Close to public transport Town Hall Station 3 mins Museum Station 5 mins Gadigal Station 2 mins Light Rail, Town Hall 3 mins

Responsibilities

Here's an example of your day to day:

• Design and deliver engaging training programs and workshops;
• Identify skill gaps, provide guidance, and support employee development;
• Utilise digital training tools and platforms effectively;
• Strong organisational, communication, and stakeholder management skills;
• Analyse training effectiveness and adjust programs accordingly;
• Creative in developing new training methods and solutions;
• Knowledge of industry codes, compliance requirements, and insurance practices.

Requirements

Culture fit is key, and we value both experience and qualities such as:

• Design and deliver engaging training programs and workshops;
• Identify skill gaps, provide guidance, and support employee development;
• Utilise digital training tools and platforms effectively;
• Strong organisational, communication, and stakeholder management skills;
• Analyse training effectiveness and adjust programs as needed;
• Knowledge of industry codes, compliance requirements, and insurance litigation practices.

What can we offer you?

• Competitive remuneration and bonus structure
• Hybrid working model - with flexible work from home arrangements
• Fortnightly fruit box
• Swag discounts with major leading brands
• Various team building events ️
• Champion of champions program - get recognized and win up to $1700 per year!
• Years of service bonuses
• Novated Leasing
• Employee assistance program ℹ️
• Development opportunities
• Referral bonus of $1500!
• Yearly Flu Shots

Sound good?

We all think so at CCSG. Click apply now to join our CCSG Fam!

Please be aware that we will only be responding to shortlisted candidates. Please note that whilst the closing date is listed as 1 November 2025, applications will be assessed as they are received, with the selection process running concurrently with this advertisement. Final appointment may be made prior to the closing date, so please apply as soon as possible. We are aiming to expand our team and appoint immediately.

CCSG is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.

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