Learning Systems Specialist

Position Summary:

The Learning Systems Specialist is a vital member of the Technology Services Department

responsible for the administration, maintenance, and support of the tools that let our systems talk to

each other, including Classlink and Google Workspace. This role manages the complete lifecycle of

all user accounts, ensures seamless integration and accurate rostering of online educational

platforms, and provides L2 technical support for various systems like Envoy, GoFMX, and

PowerSchool.

The Learning Systems Specialist is a connector. He or she has the technical ability to configure and

maintain the platforms we use to connect one data set to another; knows what a VLOOKUP is and

why it’s the most important function to connect one spreadsheet to another; can work

cross-functionally to connect one department’s needs to the technology service that can meet them;

and has the patience and people skills to connect parents with the tech support resources they

need. The person in this position also takes ownership over problems, seeing them from the user’s

perspective and working with the rest of the Technology Services problem to resolve them in a

sustainable way. Finally, the ideal candidate is a self-starter who works well independently but isn’t

afraid to ask for help when needed, and who can put in the work needed to reach a level of

excellence but have fun with the team while doing it.

Primary Responsibilities:

Administer the Classlink and Onesync platform for rostering educational platforms and syncing data between core and peripheral systems
Manage the lifecycle of all accounts (faculty, staff, student, family, institutional, parent and student organization) and groups in Google Workspace and Active Directory.
Manage the lifecycle of other account data (phone and office directory, signature, access control, etc.)
Support the Academic Technology Coordinator and Senior Network Engineer in managing Google Workspace settings
Maintain and support Google shared drives and calendars used for departmental, divisional and cross-functional collaboration
Administer online educational resources, including setting up SSO integration and maintaining accurate rosters.
Support the evaluation and implementation of new platforms
Provide L2 support and administration for other existing platforms including Envoy, GoFMX,
Finalsite, and PowerSchool
Ensure a seamless user experience across educational technology services by ensuring alignment of documented policies and actual practices and identifying opportunities to optimize existing processes
Support investigations of online services for integration, administration and management
Create and maintain internal and customer-facing documentation about relevant processes
Collaborate with the Director of IT, division principals and administration on annual renewals
for software and maintain digital records of subscriptions and accounts
Liaise with publishers, the divisions and learning systems team to ensure new subscription
requests adhere to GDPR and COPPA regulations
Provide support as needed for online services, which may require meetings outside working
hours for companies outside the MENA region
Provide ongoing support to the parent community in accessing school services
Provide onboarding and offboarding support and on-demand training to support staff
Monitor website changes and update permissions when needed
Take on other duties as assigned by the immediate supervisor

Schoolwide Responsibilities:

Openly support and abide by all school policies and procedures
Model ASD Values in interactions with the school community
Represent the skills and attitudes of global citizenship, antiracism and intercultural sensitivity and
proactivity
Eager and willing to work in a collaborative team environment
Demonstrate commitment to personal continuous professional growth and development
Represent ASD with students, parents, colleagues, and broader school community in a
professional manner

Required Qualifications:

Minimum of a high school diploma or equivalent
College or professional degree preferred
Prior relevant experience
Excellent English communication skills (written and spoken)
Familiarity with Google Apps (Gmail, Online Calendars, Shared drive, etc)
Experience and proficient working knowledge of spreadsheets and word processing
Must be team oriented and able to consult and collaborate with multiple departments for
multiple projects
Tactful, professional and able to maintain confidentiality

Preferred Qualifications

Five or more prior years of experience in a related field
Have the knowledge and aptitude to work in support of a data driven environment
Experience in an educational setting

Knowledge, Skills & Abilities:

Self-directed, proactive with good organizational and time management skills
Takes ownership over tasks and initiatives
Problem-solving skills with information seeking strategies
Excellent interpersonal skills with customer service experience
Ability to establish priorities, work independently, and proceed with objectives without supervision
Detail-oriented

Terms of Employment

This position is classified as a sponsored support staff position and is on an annual limited period

contract. General working hours are from 7:45 am - 3:45 pm, Monday through Thursday and 7:45

am - 12:15 pm (on site) & 2:00 pm - 3:45 pm (remote/flexible) on Fridays. In some cases, flexibility

with work hours is requested to meet the needs of the role.

Friday is considered as a full working day for employees and the school reserves the right to

schedule afternoon meetings and/or events where the employee’s presence is required. Employees

should plan to be available and ready to respond to work-related requests on Friday afternoons

unless an approved leave of absence has been applied for and approved through the usual and

customary leave request process in advance. Any absence on a Friday will be considered a full-day

absence.

ASD employees are responsible for safeguarding and promoting the welfare of students. All

employees agree to abide by all child protection policies and procedures and agree to participate in

all child protection training as mandated by the School as a condition of employment.

Criminal background checks will be conducted on all candidates prior to confirmation of employment.

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