Leasing Manager

We are seeking an experienced and customer-focused professional to serve as our Leasing Manager. The successful candidate will lead leasing operations, drive occupancy and revenue goals, ensure exceptional resident and tenant experiences, and manage a team of leasing and administrative staff. This role requires strong operational leadership, leasing and marketing expertise, excellent communication skills, and a focus on continuous improvement and compliance.

Key Responsibilities - Leasing Management & Operations

• Lead and manage day-to-day leasing operations including property tours, lease execution, renewals, move-ins, move-outs, and resident onboarding to ensure high occupancy and positive tenant experiences.

• Develop and implement leasing strategies and marketing plans to drive traffic, convert prospects, and optimize rental rates and concessions while balancing occupancy and revenue targets.

• Own resident retention and renewal programs: analyze churn drivers, propose and implement retention initiatives, and monitor renewal rates and lease terms to maximize lifetime value.

• Manage lease administration and documentation: ensure accurate lease preparation, execution, amendments, and secure storage of tenant records in accordance with company policies and legal requirements.

• Establish and monitor KPIs and reporting for occupancy, lease conversion, days on market, rent growth, delinquency, and renewal performance; analyze trends and drive continuous improvement initiatives.

• Coordinate with property management, maintenance, and finance teams to prioritize move-ins, prepare units for occupancy, and resolve resident issues in a timely manner; support cross-functional planning for promotions and seasonal campaigns.

• Manage relationships with brokers, listing services, and third-party vendors to expand lead sources, negotiate agreements, and ensure effective representation of available inventory.

• Implement and maintain leasing systems and CRM tools; optimize workflows and automation for lead tracking, follow-up, and lease processing to improve efficiency and conversion.

• Recruit, train, and develop a high-performing leasing team; create standard operating procedures, scripts, and training materials to ensure consistent execution and effective onboarding.

• Ensure compliance with fair housing laws, lease regulations, privacy requirements, and company policies; enforce best practices for applicant screening and documentation.

• Drive cost-effective leasing operations through process improvements, vendor management, and data-driven decision making while maintaining service quality and resident satisfaction.

Required Qualifications - Skills & Experience

• Bachelor’s degree in Business Administration, Real Estate, Hospitality, or a related field, or equivalent practical experience.

• 5+ years of progressive experience in leasing, property management, or multifamily operations with at least 2 years in a leadership or supervisory role.

• Demonstrated expertise in leasing processes, resident relations, lease administration, and marketing for occupancy growth.

• Proven ability to manage KPIs and operational reporting; comfortable translating metrics into actionable improvement plans.

• Experience with property management and leasing systems (e.g., Yardi, RealPage, Entrata) and familiarity with CRM and online listing platforms.

• Strong vendor and broker management skills including contract negotiation, performance monitoring, and partner development.

• Excellent communication, customer service, and collaboration skills; ability to coordinate across operations, maintenance, and finance teams and present clearly to leadership.

• Demonstrated leadership and coaching capabilities with a focus on building inclusive, high-performing teams.

Preferred Qualifications - Tools, Certifications & Domain Experience

• Certifications or licensing relevant to property management or real estate (e.g., Certified Apartment Manager, real estate license) are a plus.

• Experience in multifamily, mixed-use, or commercial leasing environments with fast leasing cycles and high tenant turnover.

• Familiarity with digital marketing, SEO, paid listings, and lead-generation tools to support leasing campaigns and tenant acquisition.

• Background in continuous improvement methodologies (e.g., Lean) and experience leading process or service quality improvement projects.

Work Environment & Compensation - Leasing Manager

• Full-time position with an onsite or hybrid work model depending on property needs and geographic location; flexible scheduling may be required to support leasing events and evening/weekend tours.

• Competitive salary commensurate with experience and a comprehensive benefits package including health insurance, retirement plan options, paid time off, and employee housing or rental discounts where applicable.

• Opportunities for professional development, training, and support for relevant certifications; clear career growth paths within a collaborative and inclusive workplace.

• We prioritize diversity, equity, and inclusion and strive to provide a supportive environment that values work-life balance and employee well-being.