Legal Intake - Client Service Coordinator

Are you a driven, people-first professional with a strong sales background who thrives on building relationships and closing deals? Do you have a knack for making potential clients feel heard, understood, and confident in taking the next step? If so, we want YOU to join our high-performing estate and business law firm as the Client Service Coordinator!

Who We Are:

We are a dynamic law firm that handles estate, business, and litigation cases. Our mission is to provide exceptional legal services while ensuring clients feel supported, valued, and confident in their decisions. We are not just looking for someone to “answer the phones” – we need a skilled closer who can dominate intake, convert leads into paying clients, and drive business growth.

$40,000 - $55,000 yearly

What You’ll Be Doing:

Own the Intake Process & Close the Deal:

• Serve as the first point of contact for potential clients, building trust and rapport from the first conversation.
• Qualify leads effectively by understanding their needs and guiding them toward the right legal solutions.
• Follow up aggressively through calls, emails, and text messages to ensure potential clients move forward.
• Track and analyze intake metrics (e.g., number of potential new cases, paid consultations, free consultations, fee agreements sent/received, retainers collected).

Sales-Driven Client Conversion:

• Confidently discuss the value of our legal services and ensure prospects understand the benefits of working with our firm.
• Overcome objections and guide hesitant clients to the right decision.
• Generate fee agreements and ensure timely follow-up to get them signed and retainers collected.

Keep the Pipeline Flowing & Organized:

• Manage and optimize our CRM system to ensure no leads fall through the cracks.
• Collaborate with attorneys and staff to schedule consultations and follow-ups efficiently.
• Provide regular reports on conversion rates, lead sources, and intake performance.

Dominate our Workshops

• Schedule and coordinate workshops and events for the Estates Department, including venue selection, speaker arrangements, and logistics.
• Promote workshops and events through various channels, such as social media, email, and community outreach.
• Follow up with attendees to confirm attendance.

Why Join Us?

• Competitive Base Pay + Performance-Based Bonuses – Your hard work and results will be rewarded!
• Career Growth Opportunities – As we grow, so do our team members!
• A Supportive, High-Energy Work Environment – We work hard, celebrate wins, and support each other.
• A Mission That Matters – Help people make critical life and business decisions while being part of a firm that truly cares.

Ready to Take Your Career to the Next Level?

If you’re a client-focused, sales-driven professional who knows how to connect, convert, and close, we want to hear from you! Apply today and let’s build something great together.

What We’re Looking For:

• Proven sales and intake experience (law firm intake, real estate, financial services, or similar high-touch industries preferred).
• A natural communicator who builds trust and confidence over the phone, email, and in person.
• High-energy, results-driven personality with the ability to meet and exceed conversion goals.
• Tech-savvy – comfortable using CRMs, tracking data, and leveraging automation tools for follow-ups.
• Proactive and persistent – you don’t wait for clients to call back; you make things happen.
• Exceptional organization skills – ability to juggle multiple leads, appointments, and follow-ups without dropping the ball.

At Posternock Apell, P.C., we are a highly respected and client-focused law firm offering litigation, business, real estate, and estate planning services. With a history of excellence and a dedication to providing top-tier legal services, we have built a reputation as an industry leader. We take pride in our collaborative and supportive work environment, where individual contributions are valued and celebrated.