Legal Intake Specialist

About Us

Full Circle Family Law is a dedicated family law practice serving all of Utah, but particularly Salt Lake, Summit, Tooele, Utah, Wasatch, Davis, Weber, and Ogden counties. We guide clients through divorce, custody, adoption, protective orders, support matters, and more. Our mission is simple: empower families during life’s most challenging transitions with integrity, compassion, and respect.

Role Overview

We are looking for a driven Intake Specialist with proven sales experience to join our team. As the first voice many clients hear, you’ll be responsible for making meaningful connections, qualifying leads, and booking consultations that drive firm growth. This is a sales-focused intake role — not just answering phones.

Key Responsibilities

• Conduct structured 15–20 minute intake calls using firm-provided scripts.
• Qualify potential new clients based on service needs.
• Manage a high volume of outbound dials and follow-ups daily.
• Enter and maintain accurate client data in CRM.
• Meet and exceed KPIs, including qualified bookings, speed-to-lead, and follow-up conversions.
• Work closely with consultation specialists and attorneys to ensure smooth client handoffs.

Requirements

• Sales experience required (legal industry a plus, but not required).
• Tech savvy; able to work with CRM, dialers, and productivity tools.
• Proven ability to meet quotas and manage a pipeline.
• Strong follow-up discipline; high daily dial/engagement volume.
• Comfortable using scripts and open to coaching/feedback.
• Excellent communication skills; empathetic and client-focused.

Compensation

• Base hourly/salary + performance-based bonuses.
• Clear KPI and quota structure with opportunities to increase earnings.

Full-time in-person/remote/or hybrid role with firm-provided training and support.

Job Types: Full-time, Part-time

Work Location: Hybrid remote in Salt Lake City, UT 84107