Legal Team Associate

Job Summary

The Legal Team Associate plays a vital role as the first point of contact for our clients. In this position, you will provide professional and compassionate support by handling incoming calls, emails, and text messages, as well as conducting proactive outreach. You’ll assess qualifying criteria, accurately document interactions, and help validate case viability—directly supporting our mission to provide outstanding personal injury representation.

Reports To

Legal Team Supervisor

Supervisory Responsibilities

None

Key Responsibilities

Client Support

• Serve as a professional and empathetic first point of contact for clients and third parties via phone, email, text, and fax.
• Provide timely and diligent follow-up on outstanding requests to ensure clients feel supported.
• Assess qualifying criteria and guide clients through the intake and onboarding process.

Administrative Excellence

• Maintain accurate and confidential client records.
• Draft and prepare professional correspondence and documentation.
• Navigate firm systems and follow established procedures for efficiency and compliance.

Collaboration & Problem-Solving

• Partner with internal teams to complete directives and support firm-wide goals.
• Respond to and resolve administrative inquiries with professionalism and care.
• Take initiative on special projects and adapt to evolving client and firm needs.

Required Skills & Abilities

• Strong verbal and written communication skills.
• Demonstrated interpersonal skills with the ability to build trust and show empathy.
• Customer service mindset with active listening skills.
• Highly organized with excellent attention to detail.
• Ability to work independently, take direction, and manage multiple priorities.
• Resilient and adaptable in a fast-paced, high-volume environment.
• Proficient in Microsoft Office Suite and comfortable learning new software tools.

Education & Experience

• High school diploma or equivalent required; Associate’s degree in office administration or related field preferred.
• 1–2 years of experience in an administrative or client service role.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to occasionally lift up to 15 pounds.

Position Details

• Employment Type: Full-time (36-40 hours per week)
• Multiple Shift Options:
• 3 days/week; 12 hour/days
• 4 days/week; 10 hour/days
• Compensation: $20/hour

Why You’ll Love Working Here

• Be part of a mission-driven team helping people through life-changing events.
• Supportive and collaborative environment.
• Opportunities for training and professional growth.

Join us and make a meaningful difference in the lives of clients while building your career in a supportive legal team.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off

Language:

• Spanish (Required)

Ability to Commute:

• Ogden, UT 84405 (Required)

Work Location: In person