Library Assistant II

Hiring Department: Library Assistant II

Reports To: Access Services Department Head

Job Location: Onsite, El Paso, TX

Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours: Typical work week schedule, Monday-Friday 9:00 a.m.-6:30 p.m., nights and weekends as needed. Works weekends, evenings and nights, skeleton days as needed and supports staff with flexibility of schedule. Schedule varies as per school intersession 8:00 a.m. - 5:00 p.m. and 7:00 a.m. - 8:00 p.m.

FLSA status: non-exempt

Earliest Start Date: As soon as possible.

Salary: $25,000 annually

Required Application Materials:

• Resume
• Cover Letter
• List of three references

Responsible for Access Services Desk functions to include, but not limited to, charging and discharging materials, processing Texshare and Alumni cards, collecting and posting fines, providing general patron assistance. Directs and manages In-Process Requests, works weekends and evenings as needed, responsible for opening and/or closing the building according to the needs of the Library. Requires a flexible schedule. Responsible for using customer service skills to answer questions, troubleshoot, teach, and inform the UTEP community about the Library’s resources, tools, and services in face-to-face settings; online via email; and remotely via phone call. Supervises shelf maintenance and the shifting of the Library’s physical items as outlined by the Head of Access Services. Responsible for processing all items at the book drop as needed. Performs Cash box reconciliation as part of the closing procedures for Access Services, as needed.

Statement of Duties and Responsibilities:

Responsible for operating the Access Services desk, including assisting patrons, charging and discharging materials, collecting fines, staffing the reserve desk, and monitoring security stations.

Assists with opening/closing the building according to the needs of the Library.

Maintains an up-to-date, working knowledge of general and specialized Library and non-Library resources in order to answer simple to moderately difficult questions at the Access Services Desk.

Responsible for shelf maintenance, including but not limited to verifying student shelf reading progress, and working closely with the

Student Supervisors to ensure shelf reading is done correctly and training of students completed. Performs shelf maintenance for the organization of the Library’s physical items.

Conducts formal and informal networking and outreach to develop innovative approaches for the Library and its staff to address the needs of students.

Collaborates with colleagues to plan and enact strategies to support the University’s mission and student success framework in the Library building, and through its resources and services.

Processes Texshare, Community User, and Alumni cards when other staff is not present. Staff member will be efficient at the preparation of Texshare, Community User, and Alumni cards, statistics, and understanding of the prerequisites related to the program.

Perform cash box reconciliation as part of the closing procedures for the Access Services Department when other staff is not present.

Participates in team and committee work to contribute to ongoing projects in the Access Services Department.

Participates in Library-wide activities.

Operates the library alarm, and security.

Serves on committees as needed.

Performs other duties as assigned

Supervise and forward police reports to direct supervisor. Ensures that all information obtained is accurate and relevant to the situation.

Will become proficient in the Alma library management system.

Will become proficient in the use of Springshare platform tools such as LibGuides and LibAnswers.

Assist with Carrel Sweeps.

Periodic evening and weekend work as required.

Knowledge of all Microsoft Office software and able to learn and use institutional software systems.

Complies with all State and University policies.

Other duties may be assigned.

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

Education: High school diploma or general education degree (GED).

and

Experience: Two years related experience and training; or equivalent combination of education and experience.

Strong service orientation.

Ability to consistently interact positively with students and colleagues in the library.

Preferred Qualifications:

Maximum 2 years full-time library experience or in a customer relations setting.

Minimum 2 years supervisory experience of four or more individuals.

Minimum 1 year of inventory management or related experience.

Library experience with shelving and stack maintenance.

Library experience, especially in a circulation department.

Training and evaluating of student assistants.

Experience with automated library systems or PC-based work.

Problem solving abilities.

Bilingual ability, Spanish English, desirable

• Demonstrated organizational ability.
• Accuracy and attention to detail; mathematical ability.
• Good written and oral communication skills.
• Excellent interpersonal skills including ability to interact successfully with all segments of the university community, library staff, and community users.
• Flexibility; ability to adapt to new and unanticipated personnel and public service developments.
• Ability to self-educate and self-improve for professional purposes
• Bilingual ability, Spanish-English, desirable.

The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

UTEP is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 26,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.

This is an especially exciting time to join UTEP as it advances the goals of its 2030 Strategic Plan. Built around the institution’s core strengths—its location, its people, its supportive culture, and its community partnerships—the plan lays out a bold vision for the next decade, aimed at maximizing the University’s regional impact and national stature.

About the Department

Mission Statement

The University Library provides innovative and high-quality services, programs, and resources that support UTEP's mission of education, research, scholarship, and community service. We strive to offer access to a range of necessary resources and information to meet the unique needs of our distinct multicultural community along the US-Mexico border. Our goal is to empower students and faculty by fostering lifelong learning, collaboration, and academic success.

Vision Statement

The University Library will be a dynamic center of intellectual discovery, providing students and faculty with essential resources and innovative services to support academic excellence, research, and lifelong learning.

What UTEP Offers:

• Benefit Package includes: Medical, Prescription, Life Insurance and Wellness platform
• Voluntary Benefits: Dental, Vision, Additional life insurance, UT Flex, Short and Long - term disability plans
• Retirement Programs
• Longevity Pay
• Paid Vacation & Sick Leave
• Paid Holidays
• Employee Discounts & Perks
• Employee Education Assistance program
• And much more! Visit our Benefits Summary Page for more information on our additional benefits.

Disclaimer: Eligibility for perks and benefits may vary based on part-time or full-time employment.

Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure.

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver’s license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stack maintenance tasks including pushing of book trucks, lifting, bending and stooping.

Ability to attend to patrons at service counter for 2-3 hours at a time.

Ability to perform microcomputer-related work for extended periods of time.

While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

The noise level for this work environment is usually moderate.

In keeping with its access, excellence, and impact mission, The University of Texas at El Paso is committed to a learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 223C.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.