Library Learning and Staff Development Supervisor

Description

Under limited supervision, serves as the supervisor of Learning & Staff Development for the library. Responsible for researching, planning, implementing, coordinating, and evaluating learning and staff development for all staff and ensures that all services are in alignment with the library and city’s strategic goals. Responsible for developing and implementing all public and staff training and supervising, training, and evaluating staff in their ongoing skill development in partnership with other managers and supervisors, establishing proficiency standards for staff, researching and formulating long range goals, developing guidelines and procedures, and offering occasional public training and informational program development. Facilitates new library staff orientation and onboarding. Serves as the library’s Volunteer Coordinator. Reports to the Director of Libraries.

Essential Job Functions

• Manages, implements, and supervises the operations for Learning and Staff Development for the Suffolk Public Library.
• Hires, trains, supervises, and evaluates subordinate staff and provides guidance to volunteers in the work to be performed and ensures compliance with library policies and procedures.
• Manages the library’s learning management system and intranet.
• Performs administrative duties such as preparing and analyzing statistical reports, performing outreach to staff, monitoring discretionary spending of a budget, and delivering trainings and classes.
• Prepares statistical and financial reports for levels of service, attendance, transactions, etc. Prepares and produces financial/budgetary reports monthly.
• Designs, develops, and delivers employee training and development programs through a variety of formats including e-learning, instructor-led classes, and other performance aids; coordinates and oversees the design, development and delivery of such programs/services by library staff.
• Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and department-wide capability and performance improvement.
• Design and develop programs and curriculum, partner with internal subject matter experts (SME) and/or external vendors to achieve defined training, learning and development objectives.
• Develop and implement a comprehensive communication strategy for training and development programs.
• Establish and maintain individual and organizational performance evaluation methods for training content, delivery, activities, engagement and outcomes. Utilize metrics to validate knowledge transfer and return on investment.
• Partners with the library management team to recommend and develop employee engagement programs and activities that enhance employment experience.
• Identify training needs, recommending and implementing solutions, and evaluating and measuring effectiveness.
• Schedules training sessions, develops registration procedures, ensures that the facility is set up, ensures that employees are notified, and coordinates other practical elements involved with planning professional development activities
• Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals.
• Utilize industry standards to design and conduct staff assessments; develop individual and/or group strategies; and analyze data to determine department current and future needs.
• Develop strategies to meet training needs; and develop short and long-range plans and objectives for training and staff development programs.
• Plan, develop and conduct training to a diverse group; coordinate with library managers and other City departments to develop and/or provide access to web-based instruction to promote research skills and information literacy; and develop training objectives and monitor employee learning.
• Identifies regional and national training resources and coordinates the Suffolk Public Library's participation.
• Assist on organizational development projects.
• Maintain current knowledge of trends, policies, methods and technologies in the library field.
• Implement changes when appropriate.
• Coaches and supports employees with developing their skills and improving job performance.
• Research, seek and manage professional development grants; and develop and monitor Suffolk Public Library training budget.
• Facilitates new library staff orientation and onboarding.
• Researches and implements new methods of training delivery to facilitate different learning styles and changing education needs.
• Coordinates continuing education opportunities for all staff and actively seeks out development opportunities to bring to library staff.
• Assesses the success of each training session, studies follow-up evaluations, prepares related reports, and recommends improvements.
• Serves as a resource staff to identify and access professional literature, training materials, and training opportunities.
• Partner with SME to plan, conduct and deliver Diversity, Equity, and Inclusion (DEI) learning identifying unconscious bias, gender norms, and terminology.
• Coordinates and implements DEI learning to include tutorial, in-person and virtual sessions; provide tools for continued DEI discussions that achieve long lasting impact. Assist with the design and delivery of programs and initiatives to attract, retain and promote a diverse and inclusive workforce.
• Develop, plan, and lead training programs; ensure all aspects meet departmental needs, areas such as leadership development, instructional best practices, and improvement initiatives.
• Selects or develops appropriate training materials such as handouts, training handbooks, demonstration models, multimedia visual aids, and reference materials.
• Attends or conducts staff meetings to exchange information; attends in-service training and/or professional classes, seminars, or conferences to further develop professional skills.
• Recruiting, training, and supervising new volunteers.
• Collecting volunteer information, availability, and skills, and maintaining an up-to-date database.
• Performs tasks at the circulation desk of the library including checking library materials in and out, preparing books to be shelved, registering and processing library cards, collecting materials for the book depository, and securing the library at the end of the business day.
• Directs, advises, provides, assists, and instructs patrons with locating library materials, answering reference and directional questions, and placing reserve requests.
• Maintains, selects, assigns, and develops a collection based on patron needs and interests.
• Receives, reviews, and responds to patron complaints.
• Monitor and evaluate library public services, facilities and staff in the absence of Library Management.
• May lead, facilitate, and participate in City and department teams to develop strategic plans, resolve problems, and improve current processes.
• Participates in the Library Supervisor Team to set strategic directions, evaluate policies and procedures, develop new programs, services and initiatives and communicate important information and changes with staff.
• Performs related work as required.

Required Qualifications

Bachelor's degree in education, human resources, technology or a related field, and 3 to 5 years of experience in training, education, or a related field including 1 to 2 years of administrative/supervisory responsibilities; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Requires a valid driver's license.

Supplemental Information

• Knowledge of education, training, and staff development techniques and philosophies.
• Knowledge of books, magazines, and related materials available to the public.
• Knowledge of OPAC, the library's filing system and various types of informational materials in the library.
• Knowledge of bookkeeping and/or accounting/clerical practices and procedures.
• Ability to use standard office machines and a variety of popular audio visual and computer equipment.
• Ability to maintain clerical records.
• Ability to follow established procedures and perform work requiring some detail.
• Ability to instruct patrons in the use of various office machines, computer programs and library reference materials.
• Ability to deal tactfully and courteously with library patrons and the general public.
• Ability to establish and maintain effective working relationships as necessitated by work assignments.
• Ability to effectively express ideas orally and in writing. Is able to exercise tact and courtesy in frequent contact with City employees, City officials, professionals, and the general public.
• Ability to establish and maintain effective working relationships as necessitated by work assignments.
• Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
• Ability of speaking and/or signaling people to convey or exchange information. Includes receiving assignments and/or directions from supervisors.
• Ability to read a variety of informational and legal documents, City and state codes, law books, etc. Requires the ability to prepare correspondence, memorandum, opinions, contracts, notices, petitions, etc. Must be able to speak with poise, voice control and confidence, and to articulate information to others.
• Ability to plan work and develop procedures; to learn and/or evaluate complex information in order to make judgments and decisions.
• Ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including legal and municipal terminology.
• Ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages.
• Ability to inspect items for proper length, width and shape.
• Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with (persons acting under stress) (emergency situations).