Liquidation Specialist

Position Summary

The Liquidation Specialist is on the Special Assets team, and is a highly skilled collector and asset disposition professional responsible for managing the repossession, redemption, and liquidation process for collateralized loans. This role requires advanced negotiation, valuation, vendor oversight, and documentation practices to protect TTCU’s financial and legal interests.

This position operates as the final authority on repossession-stage decisions, including member negotiations, redemption requirements, pricing/valuation, collateral condition assessment, auction strategy, legal coordination, and chain-of-custody compliance.

The Specialist represents TTCU professionally with members, attorneys, insurance carriers, repossession agencies, auction partners, and regulatory stakeholders.

Supervises: None

Essential Job Functions and Responsibilities

Repossession Decisioning, Member Negotiation & Workout Strategy

The Liquidation Specialist serves as the primary decision-maker and negotiator for all accounts in repossession status. This includes determining and communicating reinstatement, redemption, settlement, or payoff requirements in accordance with state law, contract terms, and TTCU policy. The Specialist conducts skip tracing and asset-location work to secure collateral and assess risk exposure. This role is responsible for evaluating each member’s circumstances and developing appropriate workout strategies whenever resolution prior to sale is viable. The Specialist must manage difficult conversations with members, balance empathy with firm decisioning, and ensure that each repossession-stage case is handled professionally, legally, and with attention to financial impact.

Collateral Valuation, Condition Assessment & Liquidation Strategy

The Specialist performs all valuation and condition assessment work for repossessed collateral, using MMR, Black Book, comparable sales, auction trends, and market pricing intelligence to determine the optimal liquidation strategy. This includes evaluating mechanical condition, damage, and repair feasibility to decide whether to authorize repairs or liquidate as-is. The Specialist coordinates all logistics related to storage, transportation, reconditioning, and auction placement, ensuring clarity, accuracy, and compliance with TTCU procedures. When required, the Specialist represents TTCU at auction and exercises judgment in sale strategy and reserve decisions.

Vendor Oversight, Chain-of-Custody Management & Compliance

The Specialist consults repossession agents, storage facilities, transport vendors, repair shops, and auction partners to ensure full compliance with contractual expectations, regulatory requirements, and chain-of-custody standards. This role requires meticulous attention to documentation, with responsibility for ensuring that all records, photographs, notices, updates, condition reports, and agent communications are entered into TTCU’s systems promptly and accurately. The Specialist is accountable for repossession compliance with Article 9, right-to-cure requirements, military protections, and state-specific regulations. Maintaining thorough and timely digital documentation is a core responsibility of this position.

Insurance Claims, Title Work & Post-Sale Processing

The Specialist prepares and manages all insurance claims related to damaged or recovered collateral, including coordinating with adjusters, disputing valuations when necessary, and ensuring accuracy in claim settlement. The role includes completing title work, odometer statements, and all required documents for sale or redemption. The Specialist monitors auction run dates, reconciles sale results, and ensures correct posting of sale proceeds. After liquidation, the Specialist prepares and sends deficiency notices, verifies compliance with regulatory requirements, and recommends the loan for charge-off when appropriate.

Portfolio Monitoring & Litigation Support

The Specialist maintains accurate and current reporting on all open repossessions, agent assignments, inventory, sale pipelines, and outstanding documentation requirements. When repossession cases escalate into litigation or replevin, the Specialist provides complete and timely documentation to TTCU Legal and outside counsel, ensuring TTCU can defend its actions and decisions. This includes identifying operational risks, inconsistencies, or unusual collateral movements that require escalation, as well as proactively identifying trends that may impact repossession strategy or loss mitigation performance.

Minimum Qualifications

Educational Requirements

High School Diploma or GED required.

Associate’s or bachelor’s degree in Business, Finance, Criminal Justice, or related field preferred.

Certificates/Licenses

Must have and maintain a valid driver’s license.

Must have a clean driving record; an annual MVR may be pulled to ensure compliance.

Experience

Experience in collections, loss mitigation, repossessions, remarketing, auto finance, or asset recovery: 3+ Years

Preferred Experience

Experience negotiating complex financial resolutions or working directly with attorneys, auctions, or insurance carriers.

State-specific repo law familiarity strongly preferred

Additional Requirements

Job Knowledge

• Advanced understanding of repossession processes, collateral valuation, auction procedures, and asset liquidation strategy.

• Working knowledge of title work, including title transfers, lien releases, odometer statements, state-specific title requirements, and coordination with tag agencies.

• Strong grasp of logistics management, including storage coordination, transport scheduling, auction placement, repair vendor management, and chain-of-custody controls.

• Experience filing and managing insurance claims related to recovered collateral, including communicating with adjusters, disputing valuations, and reconciling settlement outcomes.

• Proficiency with Microsoft Office, imaging systems, workflow tools, and documentation standards.

• Ability to navigate valuation platforms (MMR, Black Book, NADA) and interpret market trends to determine optimal liquidation paths.

• Comfortable with digital work habits, including real-time scanning, imaging, and documentation of all repo-related activity.

Understanding of Article 9, right-to-cure requirements, SCRA/Military protections, notice timing, and other repossession-related regulations.

Interpersonal Skills

• Intermediate written and verbal communication skills required to facilitate sharing of information with members, staff, and external contacts.

• Ability to create an atmosphere which promotes TTCU’s Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic, and professional demeanor while providing extraordinary service to employees and members and fostering teamwork among employees.

• Strong organizational skills, attention to detail, and ability to manage multiple cases in a fast-moving environment.

• Confident, assertive communicator with strong negotiation presence.

• Ability to handle highly emotional or confrontational situations professionally and empathetically.

• Maintains a high level of integrity, discretion, and confidentiality.

• Works independently with minimal supervision; self-starter who closes loops.

Working Conditions

Work Environment

• Shared work area, i.e., cubicle

Physical Demands

• Must be able to remain in a stationary position (e.g., sitting at a desk) for extended periods.

• Occasional movement around the office to attend meetings or collaborate with team members.

• Ability to operate a computer and other office equipment as needed. 

Travel

• Occasional travel for meetings, conferences, and industry related events.