Listings and Lead Operations Specialist

Location: Dubai Media City, UAE

Type: Full-Time, In-House

Start Date: Immediate

About Morgan’s

Morgan’s International Realty is a boutique luxury brokerage headquartered in Dubai, recognized for precision, consistency, and quiet excellence. The Listings & Lead Management Executive plays a central role in ensuring our sales operations run with accuracy, speed, and uncompromising quality. This position safeguards the integrity of our listings, the flow of inbound leads, and the operational standards that define the Morgan’s brand.

Key Responsibilities

Listing Management

• Collect and verify all listing documents
• Prepare and submit permits in line with DLD and RERA requirements
• Upload, maintain, and audit property listings across CRM and all approved portals
• Ensure pricing, availability, and descriptions remain accurate and up to date
• Monitor listing expiry dates and manage renewals promptly

Leads Management

• Receive, record, and categorize inbound leads from all channels
• Ensure every lead is accurately tagged and documented in the CRM before assignment
• Assign leads according to rotation rules, specialization, and internal guidelines
• Track agent follow-up activity and escalate non-compliance when necessary
• Prepare weekly leads reports summarizing volume and performance indicators
• Ensure zero missed or unrecorded leads during working hours

Coordination & Support

• Assist agents with listing, documentation, and CRM-related inquiries
• Maintain strong communication between sales, media, and operations teams
• Support database integrity, transaction flow, and reporting needs

Requirements

• Previous experience in real estate listing coordination or lead management is preferred
• Understanding of CRM systems and portal listing workflows
• Knowledge of RERA and DLD requirements is preferred
• Detail-oriented, organized, and able to manage fast-moving operational tasks
• Strong communication skills and ability to coordinate across internal teams
• Ability to maintain accuracy, consistency, and speed

Job Types: Full-time, Permanent

Pay: AED2,000.00 - AED4,000.00 per month

Experience:

• Administrative: 3 years (Preferred)
• Administrative tasks in Real estate : 1 year (Preferred)