Live Chat Support Agent

HRIT Hunter is looking for an energetic and experienced Live Chat Support Agent for a UK-based client project. This opportunity is open to both full-time and part-time professionals. The ideal candidate will have strong experience working with international clients, particularly from the UK or US, and must be comfortable working flexible schedules aligned with the UK time zone.

This is a temporary project starting at the end of January or beginning of February 2026 and running until mid-March 2026, with a strong possibility of extension or long-term engagement based on performance.

Project & Work Details

• Project Duration: End of Jan / Start of Feb 2026 till mid-March 2026

(45 to 60 days – Extension possible based on performance)

• Location: Bahria Town Phase 7 (On-site)
• Working Days: Monday to Sunday (Flexible shifts)
• Working Hours: Minimum 4 hours to maximum 12 hours per day
• Time Zone: UK Time Zone
• Employment Type: Full-Time & Part-Time

Key Responsibilities

• Handle customer queries via live chat efficiently and professionally
• Support international customers, mainly UK-based clients
• Maintain high customer satisfaction and quality standards
• Manage and log customer interactions using CRM systems
• Follow client communication and service protocols

Required Skills & Experience

• Proven experience in Live Chat Support for international clients
• Strong exposure to UK or US customers (mandatory)
• Hands-on experience with CRM tools, including:
• Zendesk
• Zoho
• Other similar CRM platforms
• Excellent written English communication skills
• Ability to work in UK time zone shifts
• Flexible availability (4 to 12 hours per day)

Preferred Qualifications

• Experience in both live chat and verbal communication with UK clients
• Candidates who can speak with a native British accent will be given preference
• Strong interpersonal, multitasking, and problem-solving skills
• Energetic, customer-focused, and performance-driven attitude

Compensation & Benefits

• Competitive salary (based on experience and working hours)
• Flexible working hours
• Opportunity for project extension or long-term role based on performance

How to Apply

Candidates with strong UK or US client-handling experience, especially those with British accent proficiency, are highly encouraged to apply.

Job Types: Full-time, Part-time, Temporary, Contract

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have prior experience handling international clients via live chat (UK or US)?
• Are you available to work onsite at Bahria Town Phase 7?
• Can you work flexible shifts aligned with the UK time zone for a minimum of 4 hours and up to 12 hours per day?
• Do you have hands-on experience using CRM tools such as Zendesk or Zoho for Live chat?

Experience:

• Live chat: 2 years (Required)
• customer support: 2 years (Required)

Location:

• Rawalpindi (Required)

Work Location: In person