Loan Processor

SUMMARY:

Assist Financial Services Officers, Financial Services Representatives, Loan Manager, Loan Underwriter and Collectors with administrative tasks relative to deposit and loan functions.

Responsibilities:

• Monitor and review email and loan processing queues for loan requests
• Review and ensure loan details in Core System are correct
• Verify each loan that meets underwriting criteria has underwriting approval
• Verify funding amounts with Underwriting and/or Sales Staff, complete loan funding
• Print appropriate loan documents (open end, closed end, VISA, etc.) to sales employees
• Place appropriate flags and/or freezes for Share/CD Secured loans
• Create, maintain, organize, scan and file accurate loan records. Attach underwriting submissions and documents to member in CRM module
• Maintain members’ accounts for periodic and ACH payments
• Process title work
• Responsible for DMV Tracking
• Create, send and file Adverse Actions
• Handle loan payoff inquiries; process all loan payoff checks
• Audit Loan Maintenance and Paid Ahead reports
• Work Paid Loan Report; process closed loans to completion (release liens, etc.)
• Complete Construction Loan advances
• Maintain Construction Loan files
• Complete sub action forms and appropriate account changes
• Process Skip-a-Pay requests
• Provide administrative support to Home Loan Consultant as needed
• Ensure completeness of consumer, HELOC, and mortgage documentation (to include property photos)
• Process DOT, modifications of DOT and subordination agreements for HELOC’s
• Pay real estate taxes for select members
• Provide mortgage insurance invoices to our mortgage servicing entity
• Complete escrow analysis
• Track reconveyances for loans secured by real property

• Complete necessary documents to update and maintain members’ credit life and disability insurance, and debt protection, including claims processing
• Process and monitor members’ total loss insurance claims
• GAP & MBD Claims/Reports/EFT detail disbursements
• Maintain reporting in E-Oscar and HMDA. Resolve credit reporting disputes
• Ensure timely and accurate Credit Insurance Premium Reporting to CUNA

• Answer departmental questions, provide information, and/or route inquires appropriately
• Process IRA transactions and monthly IRA RMD’s

General

• Maintain an adequate supply of all forms as it pertains to the department
• Maintain ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility
• Maintain confidentiality of all information and transactions regarding Credit Union members
• Greet members and guests to the Credit Union in a professional and courteous manner
• Maintain current knowledge of Credit Union philosophy, all Credit Unions services, and policies
• Maintain a professional and courteous attitude with all people, including fellow employees, members, management staff, board members, and outside vendors
• Cooperate with other department personnel to ensure a team effort and prompt member service
• Enforce strict adherence to established security procedures
• Maintain the security of the work area and ensure that it presents an organized and neat appearance
• Participate in continuing education as approved by supervisor
• Report to work on time and as scheduled
• Attend meetings as required
• Adhere to company dress code

These duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Training and Experience:

• High School diploma or the equivalent - required
• Experience in a position involving member service, extensive public contact, and clerical office work - required
• Practical experience in basic computer skills: (MS Word, Excel, Teams, and Outlook) - required
• 2 years’ experience in a financial institution or credit program – highly preferred
• 2 years’ experience in collections processes and reporting - preferred

Knowledge and Abilities:

• Strong analytical skills
• Proficiency with personal computers
• Knowledge of basic bookkeeping principles
• Ability to follow written and oral communications and instructions

• Excellent telephone techniques and manners
• Efficient multi-tasking and time management skills

Special Factors:

• Requires being under constant pressure for absolute accuracy within time limitations
• Requires working with frequent interruptions
• Ability to lift and/or carry up to 35 pounds
• Stooping; kneeling; crouching; and reaching below, at, and over shoulder level required
• Sitting –50%; standing and walking - 50%
• Hearing, visual, and verbal ability required