Locker & Mobility Operations Supervisor (Female Only)

Locker & Mobility Operations Supervisor – Six Flags and Aquarabia, Qiddiya City

*Immediate availability preferred*

Interviews to be held 17th and 18th March

Full-time position - 48 hours per week, 6 days per week (Accommodation and transport to be provided in addition to the salary)

Must be able to work outside regular working hours, i.e. weekends, evenings and public holidays when scheduled.

Salary plus housing and transport allowance.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN/USA and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom. We are excited to now add the Kingdom of Saudi Arabia to our global portfolio.

The ideal candidate will demonstrate a positive attitude, strong work ethic, and a willingness to learn and develop within the role.

Smarte Carte prides itself on having a diverse and inclusive workforce. We are an equal opportunity employer and welcome applications from all qualified individuals where role requirements allow.

Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Due to the specific operational and privacy requirements of the role, this position is designated for female candidates.

We are looking for a confident and organised Female Supervisor to join our team in a leading theme park in Saudi Arabia. This is a fantastic opportunity for someone who enjoys leading a team, supporting guests, and ensuring daily operations run smoothly in a dynamic and welcoming environment.

In this role, you will play a key part in supporting and guiding the team to deliver excellent guest service, while overseeing the daily operation of locker and mobility services. You will help create a positive team culture, support colleagues with more complex operational issues, and ensure guests have a smooth and enjoyable experience.

KEY RESPONSIBILITIES

Oversee the daily locker and mobility operations at the retail location.
Assist guests with locker rentals, locker operation, and answering questions, ensuring a smooth guest experience.
Troubleshoot locker or mobility device issues and support the team with more complex operational challenges.
Manage and resolve guest, client, or employee concerns with professionalism and care.
Build honest, respectful two-way relationships with the team, encouraging open communication and providing feedback when required.
Develop professional working relationships with park officials, managers, and business partners.
Provide operational support and cover during the absence of the General Manager when required.
Produce a range of reports including finance, employee information, operational results, and incident reports.
Take ownership of day-to-day operational decisions to ensure smooth and efficient service delivery.

EXPERIENCE

Minimum 1 year of customer service experience required.
1 year of supervisory experience preferred.
Theme park or leisure operations experience preferred.
Basic understanding of electrical or mechanical assembly, troubleshooting, and repairs.

EDUCATION

General education certificate or diploma

LICENSES & CERTIFICATIONS

Valid and transferrable Iqama
Valid Drivers license advantageous

OTHER REQUIREMENTS

Good level of spoken Arabic and English.
Must be able to pass a criminal background check in accordance with applicable laws.
Physically able to:
Lift up to 12kg to waist height
Walk, stand, bend and stoop for extended periods
Good eyesight and hand coordination to carry out mechanical and electrical repairs.

WORKING PATTERN