Logistics Account Manager

Job description

Logistics Account Manager

Ki Liquid Engineering is the leading chemical blender/formulator manufacturer in the U.S. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including automotive, cleaning supplies, CPG, and 3PL Services.

Logistics Account Manager

Summary
A logistics‑forward Account Manager responsible for end‑to‑end inventory management, shipping operations, and internal account coordination. This role spends approximately 85% of time on warehouse, inventory, and shipping processes and 15% on direct customer interaction for order confirmations, escalations, and status updates. The ideal candidate ensures on‑time fulfillment, accurate inventory records, and smooth handoffs between operations and customer service.

Key Responsibilities

• Inventory Management — Maintain accurate cycle counts, reconcile discrepancies, manage stock transfers, and optimize reorder points.
• Shipping Operations — Coordinate daily pick/pack/ship activities, select carriers, prepare shipping documentation, and monitor transit exceptions.
• Order Fulfillment — Oversee order prioritization, expedite critical shipments, and ensure correct SKU/lot/expiration handling.
• Account Coordination — Act as the internal owner for assigned accounts: translate customer requirements into operational tasks, manage SLAs, and coordinate cross‑functional resources.
• Customer Interface (≈15%) — Provide order status, handle shipment exceptions, confirm delivery details, and support billing/claims escalations.
• Process Improvement — Identify bottlenecks, propose SOP updates, and lead small projects to reduce lead time and shrinkage.
• Reporting and KPIs — Produce daily/weekly inventory and shipping reports; escalate trends and corrective actions to leadership.
• Compliance and Documentation — Ensure shipping and storage comply with company policies and regulatory requirements; maintain accurate records.

Required Qualifications

• Experience: 3+ years in logistics, warehouse operations, or inventory control; experience supporting customer accounts preferred.
• Education: Associate degree in Supply Chain, Logistics, Business, or equivalent experience.
• Technical Skills: Proficient with WMS/ERP systems and Excel; familiarity with carrier portals and basic EDI or API concepts.
• Core Competencies: Strong organizational skills, attention to detail, problem solving, and ability to prioritize under pressure.
• Communication: Clear written and verbal communication for internal stakeholders and occasional customer contact.

Preferred Skills and Attributes

• Certifications: APICS/CPIM, CSCP, or equivalent a plus.
• Tools: Experience with NetSuite, SAP, Fishbowl, or similar WMS; familiarity with shipping platforms (e.g., ShipStation, ShipBob).
• Mindset: Data‑driven, process‑oriented, and comfortable leading small cross‑functional initiatives.
• Availability: Flexible to support occasional early/late shifts during peak shipping windows.

Success Metrics

• Inventory Accuracy — Maintain ≥ 98% inventory accuracy on cycle counts.
• On‑Time Shipping — ≥ 95% on‑time shipment rate for assigned accounts.
• Order Accuracy — ≤ 0.5% order error rate (wrong SKU/quantity).
• Exception Response — Acknowledge and begin resolution of shipping exceptions within 2 business hours.
• Customer Satisfaction — Maintain positive feedback on account interactions (measured via CSAT or internal scorecards).

Working Conditions and Compensation Notes

• Environment: Hybrid of office and warehouse floor presence; regular time spent in operational areas.
• Travel: Minimal local travel for carrier or site visits may be required.
• Compensation: Competitive salary aligned with logistics/account management market rates; include benefits and potential performance bonus tied to KPIs.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• QuickBooks: 2 years (Preferred)

Ability to Commute:

• Santa Fe Springs, CA 90670 (Preferred)

Ability to Relocate:

• Santa Fe Springs, CA 90670: Relocate before starting work (Preferred)

Work Location: In person

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Customer service: 3 years (Preferred)
• QuickBooks: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person