Logistics Coordinator

Position Summary

The Logistics Coordinator is responsible for supporting efficient freight movement through a broad range of operational and logistical tasks. This role encompasses customer service, logistical planning, driver support, and dispatch functions.

Responsibilities

Customer Service

• Manage internal and external communications, ensuring prompt and professional responses via phone and email.
• Proactively resolve recurring freight shipment issues and ensure timely rail billing for collections.
• Coordinate pick-up and delivery timings with customers, secure necessary chassis releases, and verify container inventory with terminals to avoid unnecessary storage fees.
• Keep customers informed of any changes to delivery status.

Driver Support & Dispatch

• Optimize transport scheduling to maximize revenue and minimize rescheduling.
• Collaborate with Regional Managers to ensure truck permits are current and assist in ordering new permits as needed.
• Coordinate with customers on equipment releases and verify that drivers have complete, accurate paperwork and logs.
• Serve as the primary point of contact for drivers, addressing issues, scheduling vehicle repairs, and communicating driver status and availability.
• Ensure proper use of mobile devices during deliveries and monitor drivers’ hours of service to maintain compliance with regulations.
• Monitor billing issues on completed jobs to ensure accurate customer invoicing and resolve any discrepancies.
• Maintain clear communication with drivers to coordinate return logistics for both empty and loaded containers, mitigating additional costs.

Safety & Compliance

• Monitor and verify driver hours of service as a compliance checkpoint.
• Clearly communicate safety protocols during daily interactions and document all safety discussions with drivers.

Team Collaboration & Professionalism

• Uphold all company policies, procedures, and values while ensuring compliance with applicable laws and regulations.
• Maintain proficiency in all systems, websites, and software utilized by the company.
• Demonstrate leadership through effective communication, a positive attitude, and a commitment to continuous improvement.
• Maintain reliable attendance and perform additional duties as assigned.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Occasional lifting of up to 15 pounds.

Qualifications

• High school diploma or equivalent; relevant experience in customer service, dispatch, or logistics is preferred.
• Proficiency in Microsoft Office Suite and dispatch software.
• Excellent interpersonal, communication, and organizational skills.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In person