Logistics Coordinator

The role in one line: You make sure every order leaves on time, arrives intact, and the money comes back. In Pakistan's COD-heavy skincare market, this function is the difference between profit and loss.

What you'll own:

• Order dispatch, confirm, pack, and hand off to courier within 24 hours of a paid or COD order
• Courier management — daily tracking across TCS, Leopards, PostEx, or Trax. Escalate failed deliveries before the customer complains
• Multi-vendor coordination — manage relationships across multiple courier partners so we are never dependent on one COD provider
• COD reconciliation — track cash-on-delivery payments due, received, and outstanding. Weekly reconciliation sheet
• Returns & RTO handling — manage return-to-origin rate, identify root causes, reduce it. Every returned order costs us two orders
• Order verification — confirm order accuracy before dispatch. Wrong quantity leaving the warehouse is not acceptable
• Customer order communication — proactively inform customers about order status and delays. The customer should never have to call us first
• Stock visibility — maintain real-time inventory count per SKU. Alert on low stock 10 days before runout
• Shopify order management — update fulfillment status, tracking numbers, and delivery confirmations daily

Must have:

• 2+ years in e-commerce logistics or 3PL operations in Pakistan
• Experience with at least 2 major couriers — TCS, Leopards, PostEx, Trax
• Comfortable with Excel / Google Sheets — COD tracking is non-negotiable
• Has handled 50+ daily orders without supervision
• Understands how Shopify fulfillment works
• Has managed courier escalations and knows who to call when a delivery fails

Strong plus:

• Experience specifically in skincare, FMCG, or personal care brands
• Has built or improved a returns management process
• Knows how to negotiate courier rates as volume grows
• Has set up a multi-vendor courier system and managed split volumes
• Familiar with WhatsApp-based customer dispatch communication

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person